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Buyers can ask about products and trade terms and even start a quote request right away, while sellers can configure the ",[280,288,289],{},"knowledge"," the chatbot answers from (company info, FAQs, etc.) and review ",[280,292,293],{},"conversation logs",".",[296,297,298,304],"blockquote",{},[276,299,300,301],{},"💡 ",[280,302,303],{},"Who uses it?",[305,306,307,319],"ul",{},[308,309,310,313,314],"li",{},[280,311,312],{},"Buyers",": When you have questions about a product, price, or terms, ask directly in chat and even start an RFQ → ",[315,316,318],"a",{"href":317},"#help-store-chatbot-public-widget","1. Public Chatbot Widget",[308,320,321,324,325],{},[280,322,323],{},"Sellers",": Turn on the chatbot, configure its responses, and manage conversations → ",[315,326,328],{"href":327},"#help-store-chatbot-knowledge","4. Chatbot Knowledge",[296,330,331],{},[276,332,333,334,337],{},"ℹ️ ",[280,335,336],{},"This feature was added after 4\u002F17."," The storefront chatbot widget, knowledge management, conversation logs, and the sales funnel are all brand-new additions.",[339,340],"doc-video",{"src":341,"title":342},"\u002Fvideos\u002Fstore-3-chatbot.mp4","Seller Chatbot — an AI assistant that answers buyers and turns chats into quotes",[344,345],"hr",{},[347,348,350,351],"h2",{"id":349},"_1-public-chatbot-widget-buyer","1. Public Chatbot Widget (Buyer) ",[352,353],"span",{"id":354},"help-store-chatbot-public-widget",[276,356,357,358,361,362,365],{},"When you visit a storefront, an ",[280,359,360],{},"\"Ask this store\""," floating button (prefixed with the store name) appears in the bottom-right corner. Tap it to open the ",[280,363,364],{},"AI Assistant"," chat panel (a window on desktop, full screen on mobile).",[305,367,368,379,390],{},[308,369,370,371,374,375,378],{},"The first screen shows a ",[280,372,373],{},"greeting"," and ",[280,376,377],{},"suggested-question chips",". Tap a chip to send that question instantly.",[308,380,381,382,385,386,389],{},"Answers ",[280,383,384],{},"stream in real time",", and each answer ends with ",[280,387,388],{},"follow-up question suggestions"," to make it easy to keep the conversation going.",[308,391,392],{},"A notice reads \"This conversation is being recorded\" (the seller may review it to improve response quality).",[296,394,395],{},[276,396,397,398,401,402,405,406,409],{},"⚠️ ",[280,399,400],{},"Limit for guests",": Without logging in, you can chat only ",[280,403,404],{},"5 times per day",". Once you exceed that, a login prompt card appears, and ",[280,407,408],{},"logging in gives you unlimited"," usage.",[296,411,412],{},[276,413,414],{},"The widget does not appear on storefronts where the seller has turned the chatbot off.",[276,416,417],{},[418,419],"img",{"alt":420,"src":421},"Public storefront chatbot widget — greeting + suggested-question chips + answer","\u002Fimages\u002Fstore\u002Fchatbot-widget.png",[344,423],{},[347,425,427],{"id":426},"_2-what-the-chatbot-can-do","2. What the Chatbot Can Do",[276,429,430,431,294],{},"The chatbot goes beyond simple guidance—it queries your storefront data directly to ",[280,432,433],{},"do actual work on your behalf",[435,436,437,450],"table",{},[438,439,440],"thead",{},[441,442,443,447],"tr",{},[444,445,446],"th",{},"Task",[444,448,449],{},"Description",[451,452,453,464,474,484,494],"tbody",{},[441,454,455,461],{},[456,457,458],"td",{},[280,459,460],{},"Product search",[456,462,463],{},"Finds products matching the buyer's criteria in the storefront catalog",[441,465,466,471],{},[456,467,468],{},[280,469,470],{},"Product detail guidance",[456,472,473],{},"Explains a specific product's specs, trade terms, and certifications",[441,475,476,481],{},[456,477,478],{},[280,479,480],{},"Company & trade-terms guidance",[456,482,483],{},"Answers company questions such as payment, shipping, certifications, and contact info",[441,485,486,491],{},[456,487,488],{},[280,489,490],{},"FAQ responses",[456,492,493],{},"Answers from the frequently asked questions the seller registered",[441,495,496,501],{},[456,497,498],{},[280,499,500],{},"RFQ draft creation",[456,502,503,504,507],{},"Creates a ",[280,505,506],{},"quote request draft"," using the product, quantity, and destination country gathered from the conversation (login required)",[296,509,510],{},[276,511,512,513,294],{},"💬 Example: \"Can you ship 500 units (MOQ) to Dubai?\" → The chatbot checks the conditions and, if you'd like, creates an RFQ draft right there, carrying you into the quote request in the ",[315,514,218],{"href":515},"\u002Fstore\u002F1-buyer#help-store-buyer-rfq-cart",[344,517],{},[347,519,521],{"id":520},"_3-purchase-funnel-from-chat-to-quote","3. Purchase Funnel — From Chat to Quote",[276,523,524,525,528],{},"The Seller Chatbot is designed as a ",[280,526,527],{},"sales bot that helps close deals",". Based on the visitor's intent, it naturally guides the conversation toward a quote request.",[305,530,531,550,557,564],{},[308,532,533,534,537,538,541,542,545,546,549],{},"The suggested questions on the first screen are grouped by intent: ",[280,535,536],{},"exploratory"," (browsing) · ",[280,539,540],{},"verification"," (building trust) · ",[280,543,544],{},"fit"," (does it match my needs) · ",[280,547,548],{},"transactional"," (\"request a quote now\").",[308,551,552,553,556],{},"The chatbot ",[280,554,555],{},"asks follow-up questions to pin down the details"," it needs (quantity, destination country, etc.),",[308,558,559,560,563],{},"and when it's time to build a quote, it ",[280,561,562],{},"prompts for login and then prefills an RFQ draft"," to help with submission.",[308,565,566,567,570],{},"When product data is available, suggested questions are ",[280,568,569],{},"generated automatically",", so conversations can start even if the seller hasn't configured anything.",[276,572,573],{},"Thanks to this flow, a visitor can go from \"browsing → clearing up questions → requesting a quote\" all in a single chat window.",[344,575],{},[347,577,579,580],{"id":578},"_4-chatbot-knowledge-seller","4. Chatbot Knowledge (Seller) ",[352,581],{"id":582},"help-store-chatbot-knowledge",[276,584,585,586,589,590,594,595,294],{},"In ",[280,587,588],{},"Chatbot Knowledge"," (",[591,592,593],"code",{},"tflowx.com\u002Fapp\u002Fstorefront\u002Fknowledge","), you turn on the chatbot and configure its responses. It is organized into ",[280,596,597],{},"4 tabs",[599,600,602],"h3",{"id":601},"_41-settings-tab","4.1 Settings Tab",[305,604,605,611,620,626],{},[308,606,607,610],{},[280,608,609],{},"Chatbot enable toggle",": Turning it off removes the widget from your public storefront.",[308,612,613,616,617],{},[280,614,615],{},"Bot name"," · ",[280,618,619],{},"Opening greeting",[308,621,622,625],{},[280,623,624],{},"Response tone",": Default \u002F Formal \u002F Friendly \u002F Concise",[308,627,628,631,632,635],{},[280,629,630],{},"Suggested questions"," (up to 8): The chips shown on the widget's first screen. If you leave them unset, ",[280,633,634],{},"auto-generated questions"," from your product data are used, and you can see a preview of them here.",[296,637,638],{},[276,639,640,641,646,647,649,650],{},"🖼️ ",[280,642,643],{},[352,644,645],{},"Screen capture"," Chatbot Knowledge Management — Basic Settings tab (enable, bot name, tone, suggested questions)\n📍 ",[591,648,593],{}," · Save location ",[591,651,652],{},"images\u002Fstore\u002Fchatbot-knowledge-basic.png",[599,654,656],{"id":655},"_42-company-info-tab","4.2 Company Info Tab",[276,658,659,660,663,664,667],{},"In the ",[280,661,662],{},"Company Knowledge"," box, enter ",[280,665,666],{},"company and trade-related knowledge"," that isn't in your catalog as free text (up to 8,000 characters).",[305,669,670,673],{},[308,671,672],{},"Examples: payment terms, shipping and logistics policies, certifications held, quality assurance, return policy, and more",[308,674,675],{},"The chatbot answers company-related questions based on this content.",[599,677,679],{"id":678},"_43-response-rules-tab","4.3 Response Rules Tab",[305,681,682,688],{},[308,683,684,687],{},[280,685,686],{},"Response rules",": The tone, policies, and guiding principles the chatbot must follow",[308,689,690,693],{},[280,691,692],{},"Forbidden topics",": Specify topics you don't want the chatbot to answer (e.g. competitor comparisons, discount negotiation)",[599,695,697],{"id":696},"_44-faq-tab","4.4 FAQ Tab",[276,699,700],{},"Registering frequently asked questions and their answers greatly improves the chatbot's answer quality.",[305,702,703,710,724],{},[308,704,705,706,709],{},"Manage ",[280,707,708],{},"question · category · active toggle · edit\u002Fdelete"," in the table.",[308,711,712,713,718,719,294],{},"Register entries one at a time via the ",[280,714,715],{},[352,716,717],{},"Add FAQ"," modal, or all at once via ",[280,720,721],{},[352,722,723],{},"Upload Excel",[308,725,726,727],{},"Categories: ",[280,728,729],{},"Payment · Shipping · MOQ\u002FQuantity · Sample · Company · Other",[276,731,732],{},[280,733,734],{},"Bulk registration via Excel",[736,737,738,744,750],"ol",{},[308,739,740,743],{},[280,741,742],{},"Download the template"," (Question \u002F Answer \u002F Category columns)",[308,745,746,747],{},"Fill it in and ",[280,748,749],{},"upload",[308,751,659,752,755,756,759,760,763],{},[280,753,754],{},"preview modal",", check the valid\u002Finvalid entries and choose whether to ",[280,757,758],{},"add to the existing set"," or ",[280,761,762],{},"replace everything"," (up to 100 at a time)",[296,765,766],{},[276,767,640,768,772,773,649,775],{},[280,769,770],{},[352,771,645],{}," FAQ tab — Excel upload preview modal (valid\u002Finvalid + add\u002Freplace choice)\n📍 ",[591,774,593],{},[591,776,777],{},"images\u002Fstore\u002Fchatbot-faq-import.png",[344,779],{},[347,781,783,784],{"id":782},"_5-chatbot-conversations-seller","5. Chatbot Conversations (Seller) ",[352,785],{"id":786},"help-store-chatbot-chat-history",[276,788,585,789,589,792,795],{},[280,790,791],{},"Chatbot Conversations",[591,793,794],{},"tflowx.com\u002Fapp\u002Fstorefront\u002Fchats","), you review conversations between visitors and the chatbot.",[305,797,798,812,823],{},[308,799,800,801,804,805,808,809,294],{},"The top shows ",[280,802,803],{},"Total Conversations · Total Messages",", and you can filter by ",[280,806,807],{},"User Type"," (All \u002F Logged in \u002F Anonymous) and by ",[280,810,811],{},"From · To · Search messages",[308,813,814,815,818,819,822],{},"List: ",[280,816,817],{},"Started · Buyer"," (logged-in shows ID + masked email; guests show an anonymous number) ",[280,820,821],{},"· Last Message · Messages · Language · Status"," (Active \u002F Ended)",[308,824,825,826,829,830,833],{},"Detail: View the conversation as ",[280,827,828],{},"read-only bubbles"," (buyer on the right, chatbot on the left). The features the chatbot used are shown as badges (",[280,831,832],{},"Catalog search · Product detail · Company info · FAQ search · RFQ draft",").",[599,835,837],{"id":836},"register-directly-as-an-faq","Register Directly as an FAQ",[276,839,840,841,844,845,850,851,854],{},"While reviewing a conversation, if you spot a ",[280,842,843],{},"good question-and-answer pair",", hover over the buyer's question and click ",[280,846,847],{},[352,848,849],{},"Register as FAQ",". The FAQ save screen opens with that question and the ",[280,852,853],{},"following chatbot answer prefilled",", so you can turn real conversations directly into knowledge.",[296,856,857],{},[276,858,640,859,863,864,649,866],{},[280,860,861],{},[352,862,645],{}," Conversation detail — chat bubbles + used-feature badges + \"Register as FAQ\" button\n📍 ",[591,865,794],{},[591,867,868],{},"images\u002Fstore\u002Fchatbot-chat-detail.png",[296,870,871],{},[276,872,873,874,877,878,881,882],{},"🔒 Conversation logs can be viewed only by users with ",[280,875,876],{},"store manager"," permission, and a ",[280,879,880],{},"subscription (license) is also required",". Without one, a locked screen with a subscription prompt is shown. → ",[315,883,163],{"href":164},[344,885],{},[347,887,889],{"id":888},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[276,891,892,895,896,899,900,902,903,906,907,294],{},[280,893,894],{},"Q. I don't see the chatbot widget on my public storefront."," ",[352,897],{"id":898},"help-store-chatbot-faq-widget-missing","\nA. The seller may have turned the chatbot off. In ",[315,901,588],{"href":327},", open the ",[280,904,905],{},"Settings"," tab and turn on the ",[280,908,909],{},"chatbot enable toggle",[276,911,912,915,916,918],{},[280,913,914],{},"Q. (Buyer) It says \"login required\" while I'm chatting.","\nA. Guests have a limit of 5 chats per day. Logging in gives you unlimited usage, and actions that lead to a quote—such as ",[280,917,500],{},"—also require login.",[276,920,921,924,925,927,928,931,932,935,936,938,939,942],{},[280,922,923],{},"Q. The chatbot is giving out wrong information about our company policy.","\nA. In ",[315,926,588],{"href":327},", enter the correct policy in the ",[280,929,930],{},"Company Info"," tab and register frequently asked questions in the ",[280,933,934],{},"FAQ"," tab. You can block sensitive topics with ",[280,937,692],{}," in the ",[280,940,941],{},"Response Rules"," tab.",[276,944,945,948,949,952],{},[280,946,947],{},"Q. I didn't create any suggested questions, but questions are showing in the widget.","\nA. If you leave suggested questions blank, they are ",[280,950,951],{},"auto-generated"," from your product data. If you have specific wording in mind, specify up to 8 yourself in the Settings tab.",[276,954,955,958],{},[280,956,957],{},"Q. The buyer's email is hidden in the conversations.","\nA. To protect personal information, emails are masked, and guest visitors are shown as an anonymous number.",[276,960,961,964,965,968,969,973],{},[280,962,963],{},"Q. Can I turn a real conversation into an FAQ?","\nA. Yes. In ",[315,966,791],{"href":967},"#help-store-chatbot-chat-history",", hover over a buyer's question and click ",[280,970,971],{},[352,972,849],{},"; the question and answer are saved to your FAQs prefilled.",{"title":975,"searchDepth":976,"depth":976,"links":977},"",3,[978,980,981,982,988,991],{"id":349,"depth":979,"text":350},2,{"id":426,"depth":979,"text":427},{"id":520,"depth":979,"text":521},{"id":578,"depth":979,"text":579,"children":983},[984,985,986,987],{"id":601,"depth":976,"text":602},{"id":655,"depth":976,"text":656},{"id":678,"depth":976,"text":679},{"id":696,"depth":976,"text":697},{"id":782,"depth":979,"text":783,"children":989},[990],{"id":836,"depth":976,"text":837},{"id":888,"depth":979,"text":889},"How to use the AI assistant widget on your public storefront, plus how sellers manage the chatbot's knowledge (basic settings, company info, response rules, FAQ) and review conversation logs","guide","store.tflowx.com","md",null,{},{"title":226},"store-chatbot",[1001,1002,1003,1004,1005,1006],"store-overview","store-buyer","store-seller","shop-seller-chats","shop-seller-chat-detail","shop-seller-chatbot-knowledge",{"title":226,"description":992},[211,1009,1010,934,1011,1012],"챗봇","AI 상담","지식 관리","구매 퍼널","SowonX7cu6inHadi3ziqCaim2SW5QaYPpHgKkw9rnWY",true,1792835666464]