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It is accessed on the ",[282,290,291],{},[292,293,294],"code",{},"forwarder.tflowx.com"," domain, which is separate from the standard user portal (",[292,297,298],{},"tflowx.com",").",[301,302,303,309],"blockquote",{},[278,304,305,306],{},"💡 ",[282,307,308],{},"Who uses it?",[310,311,312,319],"ul",{},[313,314,315,318],"li",{},[282,316,317],{},"Buyer",": Requests Freight quotes from forwarder candidates within a project",[313,320,321,324],{},[282,322,323],{},"Forwarder",": Receives quote requests in the dedicated portal → responds",[301,326,327],{},[278,328,329,330,336,337,339,340],{},"🖼️ ",[282,331,332],{},[333,334,335],"span",{},"Screen capture"," Forwarder Portal login screen\n📍 ",[292,338,294],{}," · saved at ",[292,341,342],{},"images\u002Fforwarder\u002Fportal-login.png",[344,345],"hr",{},[347,348],"doc-video",{"src":349,"title":350},"\u002Fvideos\u002Fforwarder-index.mp4","Forwarder Portal & Freight Quotes — request, respond, and compare",[352,353,355,356],"h2",{"id":354},"_1-buyer-requesting-a-freight-quote-steps-p1p6","1. Buyer — Requesting a Freight Quote (Steps P1–P6) ",[333,357],{"id":358},"help-forwarder-portal-request",[278,360,361,362,364,365,370,371,374],{},"In a project's ",[282,363,44],{}," tab, click the ",[282,366,367],{},[333,368,369],{},"Request Freight Quote"," button to open a ",[282,372,373],{},"6-step wizard (P1–P6)",".",[376,377,378,394],"table",{},[379,380,381],"thead",{},[382,383,384,388,391],"tr",{},[385,386,387],"th",{},"Step",[385,389,390],{},"Name",[385,392,393],{},"Input",[395,396,397,413,428,443,458,473],"tbody",{},[382,398,399,405,410],{},[400,401,402],"td",{},[282,403,404],{},"P1",[400,406,407],{},[282,408,409],{},"Shipment Type",[400,411,412],{},"Choose Air \u002F Ocean (FCL\u002FLCL) \u002F Rail",[382,414,415,420,425],{},[400,416,417],{},[282,418,419],{},"P2",[400,421,422],{},[282,423,424],{},"Origin",[400,426,427],{},"Origin port\u002Fairport, Incoterms",[382,429,430,435,440],{},[400,431,432],{},[282,433,434],{},"P3",[400,436,437],{},[282,438,439],{},"Destination",[400,441,442],{},"Destination port\u002Fairport, customs handler",[382,444,445,450,455],{},[400,446,447],{},[282,448,449],{},"P4",[400,451,452],{},[282,453,454],{},"Cargo",[400,456,457],{},"Item\u002FHS Code, weight, volume, number of containers\u002Fpallets, whether hazardous",[382,459,460,465,470],{},[400,461,462],{},[282,463,464],{},"P5",[400,466,467],{},[282,468,469],{},"Forwarders",[400,471,472],{},"Select forwarder accounts from My Friends or invite by email",[382,474,475,480,485],{},[400,476,477],{},[282,478,479],{},"P6",[400,481,482],{},[282,483,484],{},"Confirm",[400,486,487,488],{},"Review the request summary → submit with ",[282,489,490],{},[333,491,492],{},"Send",[310,494,495,502],{},[313,496,497,498,501],{},"After submission, a ",[282,499,500],{},"Freight Quote Request"," is created, and a notification and email are sent to each selected forwarder.",[313,503,504,505,508],{},"A quote request card appears in the project's Freight tab, and the ",[282,506,507],{},"number of responses received"," updates each time a response comes in.",[301,510,511],{},[278,512,329,513,517,518],{},[282,514,515],{},[333,516,335],{}," Freight quote request wizard (P1–P6), step-by-step screens\n📍 Project > Freight & Insurance > Request Freight Quote · saved at ",[292,519,520],{},"images\u002Fforwarder\u002Ffreight-request-wizard.png",[278,522,523,524],{},"💬 ",[282,525,526],{},"Try telling the chatbot:",[310,528,529,532],{},[313,530,531],{},"\"Request a Freight quote from a forwarder.\"",[313,533,534],{},"\"Start a quote request for Ocean FCL.\"",[344,536],{},[352,538,540,541],{"id":539},"_2-forwarder-responding-in-the-dedicated-portal","2. Forwarder — Responding in the Dedicated Portal ",[333,542],{"id":543},"help-forwarder-portal-respond",[278,545,546,547,551],{},"Forwarder users access ",[282,548,549],{},[292,550,294],{}," with their TFlow email and password or Google sign-in — the same account they always use.",[301,553,554],{},[278,555,556,557,561,562,565,566,571],{},"ℹ️ If you try to quote and see ",[558,559,560],"em",{},"\"This request is no longer accepting quotes\"",", the buyer has already picked another forwarder or closed the request. If it says ",[558,563,564],{},"\"Request information is missing\"",", go back to the list and click ",[282,567,568],{},[333,569,570],{},"Respond"," on the request card again.",[310,573,574,581,601],{},[313,575,576,577,580],{},"After logging in, a ",[282,578,579],{},"forwarder dashboard"," is displayed. (The AI chatbot Lyra is hidden in the forwarder portal.)",[313,582,583,584,589,590],{},"Under ",[282,585,586],{},[333,587,588],{},"Incoming Quote Requests",", forwarders can see only the quote requests directed to their company.\n",[310,591,592],{},[313,593,594,595,600],{},"Once your quote is selected, continue the work under ",[282,596,597],{},[333,598,599],{},"Shipments"," (section 4).",[313,602,603,604,608],{},"Click the ",[282,605,606],{},[333,607,570],{}," button on each request card to open the quote response form.",[610,611,613,614],"h3",{"id":612},"quote-response-form","Quote Response Form ",[333,615],{"id":616},"help-forwarder-portal-response-form",[278,618,619,620,625,626,629,630,633,634,374],{},"If you press ",[282,621,622],{},[333,623,624],{},"Submit Quote"," and see ",[558,627,628],{},"\"Please enter a price\"",", the ",[282,631,632],{},"Freight Rate"," field is empty. The currency can only be ",[282,635,636],{},"USD or EUR",[376,638,639,649],{},[379,640,641],{},[382,642,643,646],{},[385,644,645],{},"Field",[385,647,648],{},"Description",[395,650,651,664,674,684,694],{},[382,652,653,657],{},[400,654,655],{},[282,656,632],{},[400,658,659,660,663],{},"Currency: ",[282,661,662],{},"USD or EUR only","; enter the freight unit rate",[382,665,666,671],{},[400,667,668],{},[282,669,670],{},"Surcharges",[400,672,673],{},"Add\u002Fremove ancillary charges such as BAF, CAF, THC",[382,675,676,681],{},[400,677,678],{},[282,679,680],{},"Transit Time",[400,682,683],{},"Estimated number of days",[382,685,686,691],{},[400,687,688],{},[282,689,690],{},"Validity",[400,692,693],{},"Quote validity period",[382,695,696,701],{},[400,697,698],{},[282,699,700],{},"Notes",[400,702,703],{},"Remarks\u002Fspecial terms",[310,705,706],{},[313,707,708,712],{},[282,709,710],{},[333,711,624],{}," → immediately reflected in the buyer's project Freight tab, and a notification is shown to the buyer.",[301,714,715],{},[278,716,329,717,721,722,724,725],{},[282,718,719],{},[333,720,335],{}," Forwarder quote response form\n📍 ",[292,723,294],{}," > Incoming Quote Requests > Respond · saved at ",[292,726,727],{},"images\u002Fforwarder\u002Fresponse-form.png",[344,729],{},[352,731,733,734],{"id":732},"_3-comparing-selecting-quotes","3. Comparing & Selecting Quotes ",[333,735],{"id":736},"help-forwarder-portal-select",[278,738,739,740,743,744,374],{},"The buyer can ",[282,741,742],{},"compare quotes from multiple forwarders on a single screen"," in the project's ",[282,745,746],{},"Freight tab",[310,748,749,752,761],{},[313,750,751],{},"Freight rate, total surcharges, Transit Time, and Validity are displayed side by side.",[313,753,754,755,760],{},"Confirming the final forwarder with the ",[282,756,757],{},[333,758,759],{},"Select This Quote"," button links that quote to the project's Freight schedule.",[313,762,763,764,374],{},"All quotes other than the selected forwarder's are ",[282,765,766],{},"Archived",[301,768,769],{},[278,770,329,771,775,776],{},[282,772,773],{},[333,774,335],{}," Comparison screen for multiple forwarder quotes\n📍 Project > Freight & Insurance · saved at ",[292,777,778],{},"images\u002Fforwarder\u002Fquote-compare.png",[344,780],{},[352,782,784,785],{"id":783},"_4-after-selection-forwarder-work-on-a-shipment","4. After Selection — Forwarder Work on a Shipment ",[333,786],{"id":787},"help-forwarder-portal-shipments",[278,789,790,791,794,795,799,800,803,804,806],{},"When the shipper (seller) selects your quote (with ",[282,792,793],{},"Add forwarder to project"," left on, which is the default), the project appears under ",[282,796,797],{},[333,798,599],{}," in the forwarder portal. Forwarder work is done ",[282,801,802],{},"in this portal",", not in the main app (",[292,805,298],{},") — shipments you joined as a forwarder do not appear in the main app's project list, and opening one there points you to the portal.",[310,808,809,815,821],{},[313,810,811,814],{},[282,812,813],{},"Shipments list",": route (origin → destination), shipper and consignee, and the next date.",[313,816,817,818,374],{},"Each shipment has three tabs: ",[282,819,820],{},"Summary · Documents · Comments",[313,822,823,826],{},[282,824,825],{},"Quotations, PIs, POs, RFQs and payments are not visible to forwarders."," The commercial invoice (CI) is shown with its prices, because customs clearance needs it.",[301,828,829],{},[278,830,329,831,835,836,838,839],{},[282,832,833],{},[333,834,335],{}," Shipments list and summary\n📍 ",[292,837,294],{}," > Shipments · saved at ",[292,840,841],{},"images\u002Fforwarder\u002Fshipments.png",[610,843,845,846],{"id":844},"entering-the-shipping-schedule","Entering the Shipping Schedule ",[333,847],{"id":848},"help-forwarder-portal-shipment-schedule",[278,850,851,852,855,856,859],{},"In ",[282,853,854],{},"Shipping schedule"," at the top of the ",[282,857,858],{},"Summary"," tab, click a step with a pencil icon to enter its date.",[376,861,862,871],{},[379,863,864],{},[382,865,866,869],{},[385,867,868],{},"Steps you can edit",[385,870,700],{},[395,872,873,883,893],{},[382,874,875,880],{},[400,876,877],{},[282,878,879],{},"Cargo Closing",[400,881,882],{},"Cargo cut-off for air",[382,884,885,890],{},[400,886,887],{},[282,888,889],{},"Document Closing",[400,891,892],{},"Sea only",[382,894,895,900],{},[400,896,897],{},[282,898,899],{},"ETD · ETA",[400,901,902],{},"The exporter and the importer see the same date",[310,904,905,917,923],{},[313,906,907,908,911,912,374],{},"Choose ",[282,909,910],{},"Planned\u002FActual"," with the date, and mark steps that do not apply as ",[282,913,914],{},[333,915,916],{},"Not applicable",[313,918,919,920,374],{},"When you enter a date, the shipper is notified and sees it as ",[558,921,922],{},"entered by forwarder",[313,924,925,926,929],{},"Steps such as Cargo ready and B\u002FL issued are managed by the shipper (no pencil icon). If you see ",[558,927,928],{},"\"Forwarders can't change this step\"",", that is why.",[610,931,933,934],{"id":932},"documents-viewing-uploading-shipping-documents-entering-packing-weights","Documents — Viewing, Uploading Shipping Documents, Entering Packing Weights ",[333,935],{"id":936},"help-forwarder-portal-shipment-documents",[278,938,280,939,942],{},[282,940,941],{},"Documents"," tab has two sections.",[310,944,945,963,978],{},[313,946,947,950,951,956,957,962],{},[282,948,949],{},"Documents from the shipper",": commercial invoice (CI), packing list (PL), B\u002FL, certificate of origin, inspection certificates and similar. ",[282,952,953],{},[333,954,955],{},"View"," opens a read-only preview; ",[282,958,959],{},[333,960,961],{},"Download"," gets the original.",[313,964,965,968,969,974,975],{},[282,966,967],{},"My uploads",": upload a draft B\u002FL, booking confirmation, S\u002FR and similar with ",[282,970,971],{},[333,972,973],{},"Upload"," or drag and drop. AI identifies the document type (shown as analyzing), and the shipper reviews and approves it. ",[282,976,977],{},"You can delete your uploads until the shipper approves them.",[313,979,980,983,984,989,990],{},[282,981,982],{},"Entering packing weights",": use ",[282,985,986],{},[333,987,988],{},"Enter weights"," on a PL row to enter gross weight, net weight and measurement (CBM) per item. All other fields stay as the shipper wrote them.\n",[310,991,992,995],{},[313,993,994],{},"A PL the shipper has approved cannot be edited.",[313,996,997,998,1001],{},"If you see ",[558,999,1000],{},"\"The packing list changed while you were editing\"",", the shipper saved the PL again in the meantime. The latest version is loaded — enter the weights again.",[610,1003,1005,1006],{"id":1004},"comments","Comments ",[333,1007],{"id":1008},"help-forwarder-portal-shipment-comments",[278,1010,280,1011,1014,1015,1018],{},[282,1012,1013],{},"Comments"," tab is one ",[282,1016,1017],{},"project conversation"," shared with the shipper and the consignee. Comments attached to individual documents (such as price discussions on a quotation) are not visible to forwarders. You can edit or delete only your own comments.",[610,1020,1022,1023],{"id":1021},"upcoming-schedule","Upcoming Schedule ",[333,1024],{"id":1025},"help-forwarder-portal-upcoming",[278,1027,1028,1033,1034,1039],{},[282,1029,1030],{},[333,1031,1032],{},"Upcoming schedule"," in the sidebar lists cargo closing, document closing, ETD and ETA across all your shipments by date (Today \u002F Next 7 days \u002F Later). ",[282,1035,1036],{},[333,1037,1038],{},"Show the last 14 days"," also shows recent past dates.",[610,1041,1043,1044],{"id":1042},"adding-colleagues","Adding Colleagues ",[333,1045],{"id":1046},"help-forwarder-portal-colleagues",[278,1048,1049,1050,1053,1054,1059],{},"In the ",[282,1051,1052],{},"Participants"," card on the Summary tab, ",[282,1055,1056],{},[333,1057,1058],{},"Add colleague"," adds a colleague from your forwarding company as a forwarder on this shipment. Only approved members of your company can be added, and you can remove colleagues from your company on this shipment (but not yourself).",[344,1061],{},[352,1063,1065],{"id":1064},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[278,1067,1068,1071],{},[282,1069,1070],{},"Q. The forwarder logs in to forwarder.tflowx.com but doesn't see the chatbot.","\nA. This is intended behavior. The Lyra chatbot is disabled in the forwarder portal by design, so forwarders can focus on responding to quotes.",[278,1073,1074,1077],{},[282,1075,1076],{},"Q. Can I send a quote request to a forwarder who isn't in our friends list?","\nA. Yes. If you enter the email directly in Step P5, an invitation email is sent, and once accepted, the forwarder is automatically added to your friends.",[278,1079,1080,1083,1084,1087,1088,1091],{},[282,1081,1082],{},"Q. I want to use KRW for forwarder quote currency."," ",[333,1085],{"id":1086},"help-forwarder-portal-faq-currency","\nA. To standardize international logistics, only ",[282,1089,1090],{},"USD \u002F EUR"," are currently allowed. Please specify the conversion exchange rate separately in the contract.",[278,1093,1094,1097],{},[282,1095,1096],{},"Q. Can a forwarder propose multiple routes (direct\u002Ftransshipment) for a single request?","\nA. There is one quote response per request. To present multiple options, describe the alternative routes in Notes, or issue a separate Freight request for each option.",[278,1099,1100,1103,1104,1107],{},[282,1101,1102],{},"Q. What happens if a forwarder doesn't respond?","\nA. You can send reminder notifications before the Validity deadline, and once the deadline passes, the request is automatically marked ",[292,1105,1106],{},"Expired",". You can then issue a new request.",[278,1109,1110,1083,1113,1116,1117,1122],{},[282,1111,1112],{},"Q. I can't see the project I joined as a forwarder in the main app (tflowx.com).",[333,1114],{"id":1115},"help-forwarder-portal-faq-main-app","\nA. This is intended — forwarder work is done in the forwarder portal. Use ",[282,1118,1119],{},[333,1120,1121],{},"Open forwarder portal"," above the main app's project list. If you open the project from a notification or an old link, a button to the portal appears at the top. Projects your company imports or exports directly stay in the main app.",[278,1124,1125,1128],{},[282,1126,1127],{},"Q. I can't see quotation prices or payments.","\nA. This is intended. Forwarders see only shipping documents (CI, PL, B\u002FL, certificates). The CI shows its prices because customs needs them.",[278,1130,1131,1083,1134,1137,1138,1143,1144,1147,1148,1152,1153],{},[282,1132,1133],{},"Q. Something went wrong in the portal. How do I report it?",[333,1135],{"id":1136},"help-forwarder-portal-faq-report","\nA. Press ",[282,1139,1140],{},[333,1141,1142],{},"Help"," in the top bar → ",[282,1145,1146],{},"Report a problem",". The last 2 minutes of your screen go to the operations team (password fields are hidden). If you don't see ",[282,1149,1150],{},[333,1151,1142],{},", send it as feedback instead. → ",[1154,1155,1146],"a",{"href":1156},"\u002Fcommon\u002F5-feedback#help-common-feedback-report",{"title":1158,"searchDepth":1159,"depth":1159,"links":1160},"",3,[1161,1163,1166,1167,1174],{"id":354,"depth":1162,"text":355},2,{"id":539,"depth":1162,"text":540,"children":1164},[1165],{"id":612,"depth":1159,"text":613},{"id":732,"depth":1162,"text":733},{"id":783,"depth":1162,"text":784,"children":1168},[1169,1170,1171,1172,1173],{"id":844,"depth":1159,"text":845},{"id":932,"depth":1159,"text":933},{"id":1004,"depth":1159,"text":1005},{"id":1021,"depth":1159,"text":1022},{"id":1042,"depth":1159,"text":1043},{"id":1064,"depth":1162,"text":1065},"Dedicated forwarder portal (forwarder.tflowx.com) — buyers' Freight quote requests, forwarders' responses, and quote comparison and selection","guide","md",null,{},{"title":175},"forwarder-portal",[1183,1184],"app-getting-started","store-buyer",{"title":268,"description":1175},"forwarder",[323,1188,1189,1190,1191,1192],"포워더","Freight","운임","견적","물류","diJ9kWJTwFJP-J9jN4c94x8oiWWgfttt_ylf33Mq1vY",true,1792835666464]