[{"data":1,"prerenderedAt":1130},["ShallowReactive",2],{"docs-nav-en":3,"doc-en-\u002Fcommon\u002F5-feedback":266,"doc-section-en-\u002Fcommon":1129},[4,146,174,180,200,204,210,229,260],{"title":5,"path":6,"stem":7,"children":8,"page":145},"App","\u002Fapp","app",[9,55,121,125,129,133,137,141],{"title":10,"path":11,"stem":12,"children":13,"page":-1},"Getting Started & Projects","\u002Fapp\u002F1-getting-started-and-projects","app\u002F1-getting-started-and-projects\u002Findex",[14,15,19,23,27,31,35,39,43,47,51],{"title":10,"path":11,"stem":12},{"title":16,"path":17,"stem":18},"Quick Start Tutorial","\u002Fapp\u002F1-getting-started-and-projects\u002Fquickstart","app\u002F1-getting-started-and-projects\u002F01.quickstart",{"title":20,"path":21,"stem":22},"AI Coach Tutorial","\u002Fapp\u002F1-getting-started-and-projects\u002Fai-coach","app\u002F1-getting-started-and-projects\u002F02.ai-coach",{"title":24,"path":25,"stem":26},"App Install · Push","\u002Fapp\u002F1-getting-started-and-projects\u002Fpwa","app\u002F1-getting-started-and-projects\u002F03.pwa",{"title":28,"path":29,"stem":30},"Project List","\u002Fapp\u002F1-getting-started-and-projects\u002Fproject-list","app\u002F1-getting-started-and-projects\u002F04.project-list",{"title":32,"path":33,"stem":34},"Project Detail","\u002Fapp\u002F1-getting-started-and-projects\u002Fproject-detail","app\u002F1-getting-started-and-projects\u002F05.project-detail",{"title":36,"path":37,"stem":38},"Project Calendar","\u002Fapp\u002F1-getting-started-and-projects\u002Fproject-calendar","app\u002F1-getting-started-and-projects\u002F06.project-calendar",{"title":40,"path":41,"stem":42},"Documents & References","\u002Fapp\u002F1-getting-started-and-projects\u002Fdocuments","app\u002F1-getting-started-and-projects\u002F07.documents",{"title":44,"path":45,"stem":46},"Freight & Insurance","\u002Fapp\u002F1-getting-started-and-projects\u002Ffreight-insurance","app\u002F1-getting-started-and-projects\u002F08.freight-insurance",{"title":48,"path":49,"stem":50},"Sharing & Comments","\u002Fapp\u002F1-getting-started-and-projects\u002Fshare-comments","app\u002F1-getting-started-and-projects\u002F09.share-comments",{"title":52,"path":53,"stem":54},"Project Payment","\u002Fapp\u002F1-getting-started-and-projects\u002Fproject-payment","app\u002F1-getting-started-and-projects\u002F10.project-payment",{"title":56,"path":57,"stem":58,"children":59,"page":-1},"Email · Payment · AI","\u002Fapp\u002F2-communication-payment-ai","app\u002F2-communication-payment-ai\u002Findex",[60,61,65,69,73,77,81,85,89,93,97,101,105,109,113,117],{"title":56,"path":57,"stem":58},{"title":62,"path":63,"stem":64},"Email Settings","\u002Fapp\u002F2-communication-payment-ai\u002Femail-settings","app\u002F2-communication-payment-ai\u002F01.email-settings",{"title":66,"path":67,"stem":68},"Inbox & Compose","\u002Fapp\u002F2-communication-payment-ai\u002Femail-inbox","app\u002F2-communication-payment-ai\u002F02.email-inbox",{"title":70,"path":71,"stem":72},"AI Mail Analysis","\u002Fapp\u002F2-communication-payment-ai\u002Femail-ai-analysis","app\u002F2-communication-payment-ai\u002F03.email-ai-analysis",{"title":74,"path":75,"stem":76},"Internal Chat","\u002Fapp\u002F2-communication-payment-ai\u002Fchat","app\u002F2-communication-payment-ai\u002F04.chat",{"title":78,"path":79,"stem":80},"Proof of Funds (PoF)","\u002Fapp\u002F2-communication-payment-ai\u002Fpof","app\u002F2-communication-payment-ai\u002F05.pof",{"title":82,"path":83,"stem":84},"Escrow FCL","\u002Fapp\u002F2-communication-payment-ai\u002Ffcl","app\u002F2-communication-payment-ai\u002F06.fcl",{"title":86,"path":87,"stem":88},"Payment Summary","\u002Fapp\u002F2-communication-payment-ai\u002Fpayment-summary","app\u002F2-communication-payment-ai\u002F07.payment-summary",{"title":90,"path":91,"stem":92},"My Profile","\u002Fapp\u002F2-communication-payment-ai\u002Fmy-profile","app\u002F2-communication-payment-ai\u002F08.my-profile",{"title":94,"path":95,"stem":96},"My Friends","\u002Fapp\u002F2-communication-payment-ai\u002Fmy-friends","app\u002F2-communication-payment-ai\u002F09.my-friends",{"title":98,"path":99,"stem":100},"Subscription & Receipts","\u002Fapp\u002F2-communication-payment-ai\u002Fmy-subscription","app\u002F2-communication-payment-ai\u002F10.my-subscription",{"title":102,"path":103,"stem":104},"Notification Inbox","\u002Fapp\u002F2-communication-payment-ai\u002Fnotifications","app\u002F2-communication-payment-ai\u002F11.notifications",{"title":106,"path":107,"stem":108},"Lyra Chatbot","\u002Fapp\u002F2-communication-payment-ai\u002Flyra-chatbot","app\u002F2-communication-payment-ai\u002F12.lyra-chatbot",{"title":110,"path":111,"stem":112},"LEO Engine","\u002Fapp\u002F2-communication-payment-ai\u002Fleo","app\u002F2-communication-payment-ai\u002F13.leo",{"title":114,"path":115,"stem":116},"CYGNUS Engine","\u002Fapp\u002F2-communication-payment-ai\u002Fcygnus-engine","app\u002F2-communication-payment-ai\u002F14.cygnus-engine",{"title":118,"path":119,"stem":120},"VELA Import Readiness","\u002Fapp\u002F2-communication-payment-ai\u002Fvela-import-readiness","app\u002F2-communication-payment-ai\u002F15.vela-import-readiness",{"title":122,"path":123,"stem":124},"Lyra Interactive Capabilities","\u002Fapp\u002F3-lyra-interactive-capabilities","app\u002F3-lyra-interactive-capabilities",{"title":126,"path":127,"stem":128},"CYGNUS Guide","\u002Fapp\u002F4-cygnus-guide","app\u002F4-cygnus-guide",{"title":130,"path":131,"stem":132},"Department & Company Dashboards","\u002Fapp\u002Fdashboards","app\u002Fdashboards",{"title":134,"path":135,"stem":136},"QT (Quotation) Handshake","\u002Fapp\u002Fqt-handshake","app\u002Fqt-handshake",{"title":138,"path":139,"stem":140},"XRPL Settlement Overview","\u002Fapp\u002Fsettlement","app\u002Fsettlement",{"title":142,"path":143,"stem":144},"XRPL Payment Quick Start","\u002Fapp\u002Fxrpl-payment-quickstart","app\u002Fxrpl-payment-quickstart",false,{"title":147,"path":148,"stem":149,"children":150,"page":-1},"Common","\u002Fcommon","common",[151,154,158,162,166,170],{"title":152,"path":148,"stem":153},"Common Features Overview","common\u002Findex",{"title":155,"path":156,"stem":157},"Account Management","\u002Fcommon\u002F1-account","common\u002F1-account",{"title":159,"path":160,"stem":161},"Subscription · Billing · Tokens","\u002Fcommon\u002F2-subscription-billing","common\u002F2-subscription-billing",{"title":163,"path":164,"stem":165},"License","\u002Fcommon\u002F3-license","common\u002F3-license",{"title":167,"path":168,"stem":169},"Login SSO · Family Sites","\u002Fcommon\u002F4-sso-family","common\u002F4-sso-family",{"title":171,"path":172,"stem":173},"Feedback","\u002Fcommon\u002F5-feedback","common\u002F5-feedback",{"title":175,"path":176,"stem":177,"children":178},"Forwarder Portal","\u002Fforwarder","forwarder\u002Findex",[179],{"title":175,"path":176,"stem":177},{"title":181,"path":182,"stem":183,"children":184,"page":-1},"Guild","\u002Fguild","guild",[185,188,192,196],{"title":186,"path":182,"stem":187},"Overview · Getting Started","guild\u002Findex",{"title":189,"path":190,"stem":191},"Using the Community","\u002Fguild\u002F1-community","guild\u002F1-community",{"title":193,"path":194,"stem":195},"Trade Wiki","\u002Fguild\u002F2-wiki","guild\u002F2-wiki",{"title":197,"path":198,"stem":199},"Free LC Review","\u002Fguild\u002F3-lc-checker","guild\u002F3-lc-checker",{"title":201,"path":202,"stem":203},"Home","\u002F","index",{"title":205,"path":206,"stem":207,"children":208},"MCP Integration","\u002Fmcp","mcp\u002Findex",[209],{"title":205,"path":206,"stem":207},{"title":211,"path":212,"stem":213,"children":214,"page":-1},"Store","\u002Fstore","store",[215,217,221,225],{"title":186,"path":212,"stem":216},"store\u002Findex",{"title":218,"path":219,"stem":220},"Buyer Guide","\u002Fstore\u002F1-buyer","store\u002F1-buyer",{"title":222,"path":223,"stem":224},"Seller Guide","\u002Fstore\u002F2-seller","store\u002F2-seller",{"title":226,"path":227,"stem":228},"Seller Chatbot","\u002Fstore\u002F3-chatbot","store\u002F3-chatbot",{"title":230,"path":231,"stem":232,"children":233,"page":-1},"Studio","\u002Fstudio","studio",[234,236,240,244,248,252,256],{"title":186,"path":231,"stem":235},"studio\u002Findex",{"title":237,"path":238,"stem":239},"Creating Cards & Card Series","\u002Fstudio\u002F1-card-news","studio\u002F1-card-news",{"title":241,"path":242,"stem":243},"Image Tools","\u002Fstudio\u002F2-image-tools","studio\u002F2-image-tools",{"title":245,"path":246,"stem":247},"Pictor Chat","\u002Fstudio\u002F3-pictor-chat","studio\u002F3-pictor-chat",{"title":249,"path":250,"stem":251},"Object Library","\u002Fstudio\u002F4-objects-video","studio\u002F4-objects-video",{"title":253,"path":254,"stem":255},"Video Studio","\u002Fstudio\u002F5-video-studio","studio\u002F5-video-studio",{"title":257,"path":258,"stem":259},"Publishing Channels","\u002Fstudio\u002F6-social-channels","studio\u002F6-social-channels",{"title":261,"path":262,"stem":263,"children":264},"Video Tour","\u002Fvideos","videos\u002Findex",[265],{"title":261,"path":262,"stem":263},{"id":267,"title":171,"body":268,"description":1107,"doc_type":1108,"domain":723,"extension":1109,"field_ids":1110,"help":1110,"meta":1111,"navigation":1112,"page_id":1113,"path":172,"playbook_can":1110,"playbook_cannot":1110,"playbook_recipes":1110,"related_pages":1114,"seo":1118,"service":149,"stem":173,"tags":1119,"video":1110,"__hash__":1128},"content_en\u002Fcommon\u002F5-feedback.md",{"type":269,"value":270,"toc":1088},"minimark",[271,275,292,302,305,310,319,332,349,351,358,447,465,470,472,476,505,510,527,529,536,539,554,564,566,573,580,585,609,666,671,693,699,708,728,730,737,747,758,815,824,831,906,913,916,970,988,1002,1004,1008,1021,1027,1033,1043,1047,1063,1075],[272,273,171],"h1",{"id":274},"feedback",[276,277,278,279,283,284,287,288,291],"p",{},"This is the channel for sending the development team any ",[280,281,282],"strong",{},"bugs"," you find while using TFlow, ",[280,285,286],{},"feature suggestions"," you'd like to see, or any other ",[280,289,290],{},"opinions",". You only need to fill in a few fields, and your name and email are filled in automatically from your login account.",[293,294,295],"blockquote",{},[276,296,297,298,301],{},"💡 ",[280,299,300],{},"Who is this for?"," Anyone who wants to say \"It would be great if this screen changed like this\" or \"I got an error here.\" For error situations, attaching a screenshot as an image helps the development team find the cause much faster.",[303,304],"hr",{},[306,307],"doc-video",{"src":308,"title":309},"\u002Fvideos\u002Fcommon-5-feedback.mp4","How to send feedback in TFlow — bugs, suggestions, and opinions",[311,312,314,315],"h2",{"id":313},"_1-opening-the-feedback-screen","1. Opening the Feedback Screen ",[316,317],"span",{"id":318},"help-common-feedback-entry",[276,320,321,324,325,327,328],{},[280,322,323],{},"Entry point:"," ",[280,326,171],{}," menu in the sidebar's pinned footer area (above Family Sites, always visible regardless of scrolling) → ",[329,330,331],"code",{},"tflowx.com\u002Ffeedback",[293,333,334],{},[276,335,336,337,342,343,345,346],{},"🖼️ ",[280,338,339],{},[316,340,341],{},"Screen capture"," Feedback form — category selection + auto-filled name and email + rich editor + image attachment + personal information caution notice\n📍 ",[329,344,331],{}," · Save path ",[329,347,348],{},"images\u002Fcommon\u002Ffeedback-form.png",[303,350],{},[311,352,354,355],{"id":353},"_2-the-form","2. The Form ",[316,356],{"id":357},"help-common-feedback-form",[359,360,361,377],"table",{},[362,363,364],"thead",{},[365,366,367,371,374],"tr",{},[368,369,370],"th",{},"Field",[368,372,373],{},"Required",[368,375,376],{},"Description",[378,379,380,397,413,428],"tbody",{},[365,381,382,388,390],{},[383,384,385],"td",{},[280,386,387],{},"Category",[383,389,373],{},[383,391,392,393,396],{},"Choose one of ",[280,394,395],{},"Bug \u002F Suggestion \u002F Other",".",[365,398,399,404,407],{},[383,400,401],{},[280,402,403],{},"Name",[383,405,406],{},"Required (auto)",[383,408,409,410,396],{},"Your login account name is filled in automatically and is ",[280,411,412],{},"read-only",[365,414,415,420,422],{},[383,416,417],{},[280,418,419],{},"Email",[383,421,406],{},[383,423,424,425,427],{},"Your login account email is filled in automatically and is ",[280,426,412],{},". Replies are sent to this address.",[365,429,430,435,437],{},[383,431,432],{},[280,433,434],{},"Content",[383,436,373],{},[383,438,439,440,443,444,396],{},"Written in a ",[280,441,442],{},"rich editor",". It supports formatting such as bold and lists, and ",[280,445,446],{},"image attachments",[448,449,450,454],"ul",{},[451,452,453],"li",{},"The content editor is the same writing editor used in Guild (the community), so you can paste screenshot images directly into the body.",[451,455,456,457,460,461,464],{},"At the bottom of the form there is a ",[280,458,459],{},"personal information (PII) caution notice",". ",[280,462,463],{},"Do not enter sensitive personal information"," such as national ID numbers, card numbers, or passwords.",[293,466,467],{},[276,468,469],{},"⚠️ When capturing your full screen for an attachment, be careful not to also capture other customers' information or personal data.",[303,471],{},[311,473,475],{"id":474},"_3-submitting-and-completion","3. Submitting and Completion",[477,478,479,482,489,496],"ol",{},[451,480,481],{},"Choose a category and write your content (attach an image if needed).",[451,483,484,485,488],{},"Press the ",[280,486,487],{},"Submit"," button.",[451,490,491,492,495],{},"On success, a ",[280,493,494],{},"completion screen"," is shown.",[451,497,498,499,504],{},"To send another piece of feedback, press ",[280,500,501],{},[316,502,503],{},"Write another opinion"," and the form is reset.",[293,506,507],{},[276,508,509],{},"ℹ️ Since your name and email are filled in automatically, the development team can reply to that same email if needed after receiving your feedback.",[293,511,512],{},[276,513,336,514,518,519,521,522,345,524],{},[280,515,516],{},[316,517,341],{}," Submission complete screen — receipt confirmation + ",[316,520,503],{}," button\n📍 ",[329,523,331],{},[329,525,526],{},"images\u002Fcommon\u002Ffeedback-done.png",[303,528],{},[311,530,532,533],{"id":531},"_4-every-service-has-its-own-feedback-channel","4. Every Service Has Its Own Feedback Channel ",[316,534],{"id":535},"help-common-feedback-channels",[276,537,538],{},"In addition to the main app, each family site also has its own feedback channel.",[448,540,541,546],{},[451,542,543,545],{},[280,544,211],{}," (public storefront): You can leave feedback even without logging in.",[451,547,548,550,551,553],{},[280,549,181],{}," (community) · ",[280,552,230],{}," (content creation): Each service receives feedback from its own screen.",[276,555,556,557,560,561],{},"For issues you experience while using the main app, use this document's ",[329,558,559],{},"\u002Ffeedback","; for issues on a specific family site, use that site's feedback channel so it reaches the right team more accurately. → ",[562,563,167],"a",{"href":168},[303,565],{},[311,567,569,570],{"id":568},"_5-report-a-problem-right-from-the-screen","5. Report a Problem Right from the Screen ",[316,571],{"id":572},"help-common-feedback-report",[276,574,575,576,579],{},"When something goes wrong and it is hard to explain in words, you can send the ",[280,577,578],{},"last 2 minutes of the screen"," you were using straight to the operations team. They replay it to see exactly what you clicked, in what order, and what appeared on screen.",[276,581,582],{},[280,583,584],{},"Where:",[448,586,587,599],{},[451,588,589,590,595,596],{},"Main app — the orange ",[280,591,592],{},[316,593,594],{},"Help"," in the Lyra chat window header → ",[280,597,598],{},"Report a problem",[451,600,601,602,606,607],{},"Forwarder and partner portals — ",[280,603,604],{},[316,605,594],{}," in the top bar → ",[280,608,598],{},[359,610,611,621],{},[362,612,613],{},[365,614,615,618],{},[368,616,617],{},"Item",[368,619,620],{},"Details",[378,622,623,631,646,658],{},[365,624,625,628],{},[383,626,627],{},"What is sent",[383,629,630],{},"The last 1–2 minutes of this tab (clicks, typing, screen changes)",[365,632,633,636],{},[383,634,635],{},"What is hidden",[383,637,638,641,642,645],{},[280,639,640],{},"Password fields",". Nothing is recorded while you are on the ",[280,643,644],{},"My subscription"," screen (where tokens appear), sign-in, sign-up, password reset, or a payment window.",[365,647,648,651],{},[383,649,650],{},"What is included as-is",[383,652,653,654,657],{},"Everything else on screen is kept ",[280,655,656],{},"unmasked"," so the error can be reproduced. If something private is on screen, move away from it before sending.",[365,659,660,663],{},[383,661,662],{},"Limit",[383,664,665],{},"Up to 5 times per hour",[667,668,670],"h3",{"id":669},"adding-a-note","Adding a Note",[276,672,673,674,676,677,682,683,686,687,692],{},"Pressing ",[280,675,598],{}," opens a small window. Add a note if you like (for example, \"Nothing happens when I press Save\") and press ",[280,678,679],{},[316,680,681],{},"Send"," — sending without a note is fine too. The recording only goes ",[280,684,685],{},"up to the moment you pressed the button",", so the time you spend typing isn't included. ",[280,688,689],{},[316,690,691],{},"Cancel"," sends nothing.",[276,694,695,696,396],{},"Nothing is sent day to day. The recording stays briefly inside your browser and is discarded; the latest part reaches the operations team ",[280,697,698],{},"only when you press Report a problem or a screen error occurs",[293,700,701],{},[276,702,703,704,707],{},"ℹ️ If you turn off ",[280,705,706],{},"Screen usage recording"," in the Store site's cookie settings, the main app stops sending screen recordings too.",[293,709,710],{},[276,711,336,712,717,718,720,721,724,725],{},[280,713,714],{},[316,715,716],{},"Screenshot"," Lyra chat window ",[316,719,594],{}," menu — Report a problem · Request remote support\n📍 ",[329,722,723],{},"tflowx.com"," Lyra chat window · save to ",[329,726,727],{},"images\u002Fcommon\u002Ffeedback-help-menu.png",[303,729],{},[311,731,733,734],{"id":732},"_6-request-remote-support","6. Request Remote Support ",[316,735],{"id":736},"help-common-feedback-remote-support",[276,738,739,740,743,744,746],{},"When an explanation is not enough, a T flow agent can ",[280,741,742],{},"look at your current screen with you"," and point to where to click. This is currently available in the main app (",[329,745,723],{},") only.",[276,748,749,324,751,595,755],{},[280,750,584],{},[280,752,753],{},[316,754,594],{},[280,756,757],{},"Request remote support",[477,759,760,766,779,786,799,806],{},[451,761,762,763,765],{},"T flow first checks whether an agent is available. If not, you see the support hours and a suggestion to ",[280,764,598],{}," instead.",[451,767,768,769,774,775,396],{},"Press ",[280,770,771],{},[316,772,773],{},"Request"," and a bar appears at the top: \"Waiting for an agent…\". You can withdraw anytime with ",[280,776,777],{},[316,778,691],{},[451,780,781,782,785],{},"When an agent accepts, the bar turns red — ",[280,783,784],{},"Remote support · T flow agent ○○"," — and from then on the agent sees this tab in real time.",[451,787,788,789,792,793,798],{},"Agent messages appear as bubbles in the ",[280,790,791],{},"chat box"," under the bar. Use ",[280,794,795],{},[316,796,797],{},"Show earlier messages"," at the bottom to see earlier ones, and reply in the message field.",[451,800,801,802,805],{},"When the agent points at something, a ",[280,803,804],{},"red dot"," (with a short note if needed) appears there for 6 seconds. The dot does not block your clicks.",[451,807,808,809,814],{},"To finish, press ",[280,810,811],{},[316,812,813],{},"End"," on the bar.",[276,816,817,818,823],{},"If you are on the phone and want the bar out of the way, press ",[280,819,820],{},[316,821,822],{},"–"," on the bar. The bar and chat box shrink to a small red button (expand · End). Agent messages that arrive meanwhile show as a number on the expand button; press it to open everything again.",[667,825,827,828],{"id":826},"what-the-agent-sees-and-when-it-ends","What the Agent Sees and When It Ends ",[316,829],{"id":830},"help-common-feedback-remote-support-details",[359,832,833,842],{},[362,834,835],{},[365,836,837,840],{},[368,838,839],{},"Good to know",[368,841,620],{},[378,843,844,863,875,882,890,898],{},[365,845,846,849],{},[383,847,848],{},"What the agent can do",[383,850,851,854,855,858,859,862],{},[280,852,853],{},"See"," your screen, ",[280,856,857],{},"point"," with the red dot, and ",[280,860,861],{},"send messages",". The agent cannot click or type for you.",[365,864,865,868],{},[383,866,867],{},"Recording",[383,869,870,871,874],{},"The screen is ",[280,872,873],{},"not recorded",". Only when, how long, and with which agent you connected is logged.",[365,876,877,879],{},[383,878,635],{},[383,880,881],{},"Password fields. While you are on My subscription (tokens), sign-in, or payment screens, your screen is hidden from the agent and the bar tells you so.",[365,883,884,887],{},[383,885,886],{},"Moving and reloading",[383,888,889],{},"Support continues when you move to another screen or reload in the same tab. If you request again from another tab, support moves to that tab.",[365,891,892,895],{},[383,893,894],{},"Automatic end",[383,896,897],{},"A request closes if nobody accepts it within 15 minutes; a session ends after 30 minutes without activity or if the connection is lost for more than a minute.",[365,899,900,903],{},[383,901,902],{},"Support hours",[383,904,905],{},"Mostly weekdays 10:00–18:00 (Korea time). Outside these hours you still connect if an agent is online.",[667,907,909,910],{"id":908},"when-the-agent-sends-the-request","When the Agent Sends the Request ",[316,911],{"id":912},"help-common-feedback-remote-support-invite",[276,914,915],{},"During a support call, a T flow agent may say \"let me look at your screen\" and send you a request. A card then appears on your open T flow screens.",[448,917,918,925,940,943,953,964],{},[451,919,920,921,924],{},"The card says ",[280,922,923],{},"\"T flow agent ○○ is asking to view your screen with you\"",", shows the name of the screen in this tab that would be shared, and the time left.",[451,926,927,928,933,934,939],{},"The tab where you press ",[280,929,930],{},[316,931,932],{},"Accept"," is shown to the agent; from there it works as in steps 3–6 above. If you press ",[280,935,936],{},[316,937,938],{},"Decline",", the agent is told you declined.",[451,941,942],{},"If T flow is open in several tabs or devices, the card appears in all of them and closes everywhere once you answer in one. Press it in the tab you want to show.",[451,944,945,946,949,950,952],{},"If T flow isn't open, the request waits for ",[280,947,948],{},"2 minutes",". Open ",[329,951,723],{}," within that time and the card appears; after that, the agent can simply send it again.",[451,954,955,956,963],{},"If remote support is running in another tab of the same browser, a bar at the top says ",[280,957,958,959,962],{},"\"Remote support is running in another tab · ",[316,960,961],{},"Move to this tab","\"",". Press it to show this tab instead.",[451,965,966,967,969],{},"Accounts without the ",[316,968,594],{}," button can receive these requests too. Make sure the request comes from the agent you are talking to before accepting.",[293,971,972],{},[276,973,336,974,978,979,981,982,984,985],{},[280,975,976],{},[316,977,716],{}," Agent request card — screen name + time left + [Decline]",[316,980,932],{},"\n📍 ",[329,983,723],{}," · save to ",[329,986,987],{},"images\u002Fcommon\u002Ffeedback-remote-support-invite.png",[293,989,990],{},[276,991,336,992,996,997,984,999],{},[280,993,994],{},[316,995,716],{}," During remote support — red bar at the top + chat box + red dot\n📍 ",[329,998,723],{},[329,1000,1001],{},"images\u002Fcommon\u002Ffeedback-remote-support.png",[303,1003],{},[311,1005,1007],{"id":1006},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[276,1009,1010,1013,1014,1016,1017,396],{},[280,1011,1012],{},"Q. I want to send this under a different name or email.","\nA. Your name and email are filled in automatically from your login account information and are ",[280,1015,412],{},". To change the account information itself, edit it in ",[562,1018,1020],{"href":1019},"\u002Fcommon\u002F1-account#help-common-account-profile","Account Management — My Profile",[276,1022,1023,1026],{},[280,1024,1025],{},"Q. I want to attach a screenshot.","\nA. The content editor supports image attachments. Just paste or attach your screenshot. For error situations, having an image makes it much faster to identify the cause.",[276,1028,1029,1032],{},[280,1030,1031],{},"Q. Where can I see the response to the feedback I submitted?","\nA. The development team reviews the feedback received and, if needed, replies to your auto-filled email. There is no separate screen for checking status.",[276,1034,1035,1038,1039,1042],{},[280,1036,1037],{},"Q. How do I report an urgent error?","\nA. Submit it as feedback, but choose ",[280,1040,1041],{},"Bug"," as the category and include the steps to reproduce along with a screenshot. The more specific the information, the faster it can be handled.",[667,1044,1046],{"id":1045},"report-a-problem-remote-support","Report a Problem · Remote Support",[276,1048,1049,324,1054,1057,1058,1062],{},[280,1050,1051,1052,488],{},"Q. I can't see the ",[316,1053,594],{},[316,1055],{"id":1056},"help-common-feedback-faq-help-button","\nA. In the main app, open the Lyra chat window — ",[280,1059,1060],{},[316,1061,594],{}," is in its header. Report a problem and Remote support are being rolled out gradually, so your account may not have them yet. In that case, use the Feedback screen above.",[276,1064,1065,324,1068,1071,1072,1074],{},[280,1066,1067],{},"Q. It says \"No agent is available right now\".",[316,1069],{"id":1070},"help-common-feedback-faq-no-agent","\nA. No agent is online at the moment. Agents are mostly available on weekdays 10:00–18:00 (Korea time). Use ",[280,1073,598],{}," in that window and the operations team will get back to you.",[276,1076,1077,324,1080,1083,1084,814],{},[280,1078,1079],{},"Q. Can the agent control my screen during remote support?",[316,1081],{"id":1082},"help-common-feedback-faq-agent-control","\nA. No. The agent can only see your screen, point with the red dot, and send messages. You do all the clicking and typing yourself, and you can end it anytime with ",[280,1085,1086],{},[316,1087,813],{},{"title":1089,"searchDepth":1090,"depth":1090,"links":1091},"",3,[1092,1094,1095,1096,1097,1100,1104],{"id":313,"depth":1093,"text":314},2,{"id":353,"depth":1093,"text":354},{"id":474,"depth":1093,"text":475},{"id":531,"depth":1093,"text":532},{"id":568,"depth":1093,"text":569,"children":1098},[1099],{"id":669,"depth":1090,"text":670},{"id":732,"depth":1093,"text":733,"children":1101},[1102,1103],{"id":826,"depth":1090,"text":827},{"id":908,"depth":1090,"text":909},{"id":1006,"depth":1093,"text":1007,"children":1105},[1106],{"id":1045,"depth":1090,"text":1046},"How to use the Feedback screen to report bugs, suggest features, and share other opinions — choosing a category, auto-filled name and email, rich editor, image attachments, personal information (PII) cautions, and the submission flow. Also Report a problem (sends the last 2 minutes of your screen) and Remote support (an agent views your screen with you)","guide","md",null,{},{"title":171},"common-feedback",[1115,1116,274,1117],"common-overview","common-account","app-lyra-chatbot",{"title":171,"description":1107},[1120,1121,1122,1123,1124,1125,1126,1127],"피드백","고객의견","버그신고","기능제안","문의","문제보내기","원격지원","상담원","qAHcn9Ze7UPvyWA9fj7gj6wLyAO-DA-vzvvMgnF24Uo",true,1792835666464]