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Tour","\u002Fvideos","videos\u002Findex",[265],{"title":261,"path":262,"stem":263},{"id":267,"title":159,"body":268,"description":1908,"doc_type":1909,"domain":1910,"extension":1911,"field_ids":1912,"help":1912,"meta":1913,"navigation":1914,"page_id":1915,"path":160,"playbook_can":1912,"playbook_cannot":1912,"playbook_recipes":1912,"related_pages":1916,"seo":1921,"service":149,"stem":161,"tags":1922,"video":1912,"__hash__":1932},"content_en\u002Fcommon\u002F2-subscription-billing.md",{"type":269,"value":270,"toc":1878},"minimark",[271,275,300,317,341,361,364,369,377,407,421,481,505,507,511,516,519,593,651,655,665,742,757,784,788,795,828,837,851,858,865,902,913,915,922,938,945,987,998,1015,1019,1022,1078,1095,1099,1106,1157,1172,1174,1178,1181,1202,1207,1209,1216,1233,1239,1266,1270,1276,1302,1309,1320,1412,1420,1424,1430,1474,1478,1499,1513,1528,1530,1537,1544,1593,1601,1603,1610,1682,1720,1732,1734,1738,1742,1764,1785,1799,1803,1815,1836,1842,1846,1856,1865],[272,273,159],"h1",{"id":274},"subscription-billing-tokens",[276,277,278,279,283,284,287,288,291,292,295,296,299],"p",{},"TFlow's paid features are accessed through a ",[280,281,282],"strong",{},"subscription (plan + license quantity)",", and AI features run on ",[280,285,286],{},"tokens",". Both are managed from the ",[280,289,290],{},"My Subscription"," tab of the ",[280,293,294],{},"My Organization"," screen, and recurring billing is processed through ",[280,297,298],{},"PayVerse"," integrated payments.",[301,302,303],"blockquote",{},[276,304,305,306,309,310,313,314,316],{},"💡 ",[280,307,308],{},"Who is this for?"," Anyone who needs to top up when AI usage (tokens) runs low, anyone who needs to pull a receipt for accounting, and the company ",[280,311,312],{},"Master"," who sets the subscription plan or scales licenses up and down to match the team size. Payments, plan changes, cancellations, refunds, and auto-charge settings can only be done by a company ",[280,315,312],{},"; other members can only view the subscription.",[301,318,319],{},[276,320,321,322,325,326,330,331,334,335,337,338,340],{},"ℹ️ ",[280,323,324],{},"Visibility conditions"," ",[327,328],"a",{"id":329},"가시성-조건"," — The ",[280,332,333],{},"My Subscription tab and token charge entry points"," in this document are only visible where billing is already open. Where billing has not yet been enabled, the ",[280,336,290],{}," item in the profile menu, the ",[280,339,290],{}," tab on the My Organization screen and the header token charge button are hidden.",[301,342,343],{},[276,344,345,346,352,353,357,358],{},"🖼️ ",[280,347,348],{},[349,350,351],"span",{},"Screen capture"," The full Home of the My Organization › My Subscription tab — my subscription card + plan cards + auto-charge toggle\n📍 ",[354,355,356],"code",{},"tflowx.com\u002Fmy\u002Forganization?tab=subscription"," · save location ",[354,359,360],{},"images\u002Fcommon\u002Fsubscription-home.png",[362,363],"hr",{},[365,366],"doc-video",{"src":367,"title":368},"\u002Fvideos\u002Fcommon-2-subscription-billing.mp4","Subscription, billing, and AI tokens overview",[370,371,373,374],"h2",{"id":372},"_1-opening-the-my-subscription-tab-my-organization-my-subscription","1. Opening the My Subscription tab — My Organization › My Subscription ",[349,375],{"id":376},"help-common-subscription-home",[276,378,379,382,383,385,391,392,291,394,396,397,399,400,402,403,406],{},[280,380,381],{},"How to get there:"," Top-right profile menu → ",[280,384,290],{},[386,387,388],"sup",{},[327,389,324],{"href":390},"#%EA%B0%80%EC%8B%9C%EC%84%B1-%EC%A1%B0%EA%B1%B4"," → the ",[280,393,290],{},[280,395,294],{}," screen opens (",[354,398,356],{},"). You can also click the ",[280,401,290],{}," tab on the My Organization screen directly. The old address ",[354,404,405],{},"\u002Fmy\u002Fsubscription"," leads to this tab. ✨ UPDATED (2026-10)",[276,408,409,410,413,414,416,417,420],{},"Inside the My Subscription tab there are ",[280,411,412],{},"four sub-tabs",". Hovering over ",[280,415,290],{}," in the profile menu unfolds shortcuts to the ",[280,418,419],{},"Plan · Billing · Token Usage"," sub-tabs.",[422,423,424,437],"table",{},[425,426,427],"thead",{},[428,429,430,434],"tr",{},[431,432,433],"th",{},"Sub-tab",[431,435,436],{},"Contents",[438,439,440,451,461,471],"tbody",{},[428,441,442,448],{},[443,444,445,447],"td",{},[280,446,201],{}," (Plan)",[443,449,450],{},"My subscription status + plan selection + license quantity adjustment + auto-charge",[428,452,453,458],{},[443,454,455],{},[280,456,457],{},"Billing",[443,459,460],{},"Past recurring charges, statuses, and receipts",[428,462,463,468],{},[443,464,465],{},[280,466,467],{},"Token Usage",[443,469,470],{},"AI token consumption history",[428,472,473,478],{},[443,474,475],{},[280,476,477],{},"External API",[443,479,480],{},"Manage keys (PAT) for connecting external AI chatbots",[276,482,483,484,487,488,491,492,495,496,499,500,502,503],{},"There are also derived screens for the receipt (",[354,485,486],{},"\u002Fmy\u002Fsubscription\u002Freceipt\u002F:id",") and payment completion (",[354,489,490],{},"\u002Fmy\u002Fsubscription\u002Fthanks","). ",[280,493,494],{},"Assigning"," licenses to members is done on the same screen's ",[280,497,498],{},"Department"," tab › ",[280,501,163],{}," view. → ",[327,504,163],{"href":164},[362,506],{},[370,508,510],{"id":509},"_2-home-tab-subscription-status-and-plan","2. Home tab — subscription status and plan",[512,513,515],"h3",{"id":514},"_2-1-my-subscription-card","2-1. My subscription card",[276,517,518],{},"Shows your current subscription status in a single card.",[422,520,521,531],{},[425,522,523],{},[428,524,525,528],{},[431,526,527],{},"Item",[431,529,530],{},"Description",[438,532,533,543,553,563,573,583],{},[428,534,535,540],{},[443,536,537],{},[280,538,539],{},"Plan name",[443,541,542],{},"The plan you are currently on",[428,544,545,550],{},[443,546,547],{},[280,548,549],{},"License count",[443,551,552],{},"Number of licenses the company holds",[428,554,555,560],{},[443,556,557],{},[280,558,559],{},"Maximum users",[443,561,562],{},"Upper limit of people covered by the licenses",[428,564,565,570],{},[443,566,567],{},[280,568,569],{},"Current members",[443,571,572],{},"Number of people currently in the organization",[428,574,575,580],{},[443,576,577],{},[280,578,579],{},"Payer",[443,581,582],{},"The account responsible for billing",[428,584,585,590],{},[443,586,587],{},[280,588,589],{},"Next billing date \u002F service end date",[443,591,592],{},"The scheduled recurring renewal date, or the last usable day after cancellation",[594,595,596,618,629,640],"ul",{},[597,598,599,600,603,604,607,608,611,612,617],"li",{},"The ",[280,601,602],{},"next billing info"," shows the upcoming billing date along with the ",[280,605,606],{},"license count that will be billed next cycle",". If you have a scheduled license reduction, it is shown as ",[280,609,610],{},"\"current count → reduced count\""," with a warning notice and a ",[280,613,614],{},[349,615,616],{},"Cancel scheduled change"," button — you can undo the scheduled reduction any time before its effective date.",[597,619,620,621,624,625],{},"During a free trial, the ",[280,622,623],{},"trial end date"," is shown instead of the next billing date. → ",[327,626,628],{"href":627},"#help-common-subscription-free-plan","2-4. Free trial",[597,630,631,632,635,636,639],{},"If the operations team granted complimentary access, the card shows the ",[280,633,634],{},"complimentary access end date",", and the free card button reads ",[280,637,638],{},"\"Complimentary access · N days left\"",". ✨ NEW (2026-10)",[597,641,642,643,645,646,650],{},"Members who are not a company ",[280,644,312],{}," see a ",[647,648,649],"em",{},"\"view only\""," notice above the card, and the pay, change, cancel, and refund buttons are disabled. ✨ NEW (2026-10)",[512,652,654],{"id":653},"_2-2-selecting-a-plan-adjusting-license-quantity","2-2. Selecting a plan · adjusting license quantity",[276,656,657,658,661,662],{},"Set the number of licenses with the ",[280,659,660],{},"quantity stepper"," below the plan card. Comparing the stepper value against your current subscription, ",[280,663,664],{},"the button label changes automatically.",[422,666,667,677],{},[425,668,669],{},[428,670,671,674],{},[431,672,673],{},"Situation",[431,675,676],{},"Button label",[438,678,679,689,702,715,729],{},[428,680,681,684],{},[443,682,683],{},"Starting fresh with no subscription",[443,685,686],{},[280,687,688],{},"Pay",[428,690,691,697],{},[443,692,693,696],{},[280,694,695],{},"Increasing"," the license count above the current",[443,698,699],{},[280,700,701],{},"Add Licenses",[428,703,704,710],{},[443,705,706,709],{},[280,707,708],{},"Decreasing"," the license count below the current",[443,711,712],{},[280,713,714],{},"Reduce Licenses",[428,716,717,723],{},[443,718,719,722],{},[280,720,721],{},"Same"," as the current plan and quantity",[443,724,725,728],{},[280,726,727],{},"Current Plan"," (disabled)",[428,730,731,737],{},[443,732,733,734],{},"Switching to a ",[280,735,736],{},"different plan",[443,738,739],{},[280,740,741],{},"Change Plan",[301,743,744],{},[276,745,746,747,750,751,754,755],{},"⚠️ ",[280,748,749],{},"Minimum license guard"," — The license count cannot be reduced below the ",[280,752,753],{},"minimum needed to cover your current members"," (current members ÷ users per license). To reduce further, you must first clean up member assignments. → ",[327,756,163],{"href":164},[301,758,759,781],{},[276,760,746,761,764,765,768,769,772,773,776,777,780],{},[280,762,763],{},"Set up your organization first"," ✨ NEW (2026-08) — Subscriptions are managed ",[280,766,767],{},"per organization",", so you cannot proceed to payment until you belong to one. In that case the Home tab shows a ",[280,770,771],{},"\"Set up your organization before subscribing\""," notice and the Pay buttons on the plan cards are disabled. Use the ",[280,774,775],{},"Set up organization"," button in the notice (",[354,778,779],{},"tflowx.com\u002Fmy\u002Forganization",") to create one, then try again.",[276,782,783],{},"The free trial likewise requires an organization: only the company Master of an organization can start it, because trial tokens and history go into the company's shared pool. ✨ UPDATED (2026-10)",[512,785,787],{"id":786},"_2-3-change-confirmation-flow","2-3. Change confirmation flow",[276,789,790,791,794],{},"Pressing the button does not charge you immediately; it proceeds in the order ",[280,792,793],{},"preview → confirmation modal",".",[796,797,798,804,818],"ol",{},[597,799,800,803],{},[280,801,802],{},"Change preview:"," Calculates and shows today's charge, today's refund, and the next billing amount (there is no cancellation fee).",[597,805,806,809,810,813,814,817],{},[280,807,808],{},"Change confirmation modal:"," Shows the amounts above, and — when reducing licenses or ",[280,811,812],{},"downgrading to a cheaper plan \u002F shorter cycle"," — the ",[280,815,816],{},"scheduled effective date",". ✨ UPDATED (2026-10)",[597,819,820,823,824,827],{},[280,821,822],{},"Apply:"," Pressing ",[349,825,826],{},"Confirm"," applies the change.",[594,829,830],{},[597,831,832,833,836],{},"Depending on the situation, the bottom of the card displays ",[280,834,835],{},"Cancel \u002F Resubscribe \u002F Refund"," buttons.",[301,838,839],{},[276,840,345,841,845,846,357,848],{},[280,842,843],{},[349,844,351],{}," Plan change confirmation modal — especially the \"scheduled reduction\" notice when reducing licenses + amount breakdown (today's charge \u002F today's refund \u002F next billing)\n📍 ",[354,847,356],{},[354,849,850],{},"images\u002Fcommon\u002Fsubscription-change-confirm.png",[512,852,854,855],{"id":853},"_2-4-free-trial-free-plan","2-4. Free trial (Free Plan) ",[349,856],{"id":857},"help-common-subscription-free-plan",[276,859,860,861,864],{},"If your company has no subscription or trial history yet, the home tab displays a ",[280,862,863],{},"\"Start your N-day free trial\""," banner (currently 3 days).",[594,866,867,881,887,896],{},[597,868,869,872,873,876,877,880],{},[280,870,871],{},"Starting:"," Pressing the banner button starts the trial immediately, ",[280,874,875],{},"without registering a payment method (card)",", and automatically assigns one license seat to the person who started it. The trial is once per company, so only a ",[280,878,879],{},"company Master who belongs to an organization"," can start it. Without an organization, the plan cards show a \"register your company first\" notice. ✨ UPDATED (2026-10)",[597,882,883,886],{},[280,884,885],{},"Eligibility:"," The banner appears only when all of the following hold — ① you have no subscription or trial history, ② no member of your company has ever used a trial, and ③ the company has no active paid subscription. If any condition fails, the banner is not shown.",[597,888,889,892,893,895],{},[280,890,891],{},"While on trial:"," The my subscription card shows the ",[280,894,623],{},". The auto-charge and cancel buttons are paid-subscription-only, so they are hidden during the trial.",[597,897,898,901],{},[280,899,900],{},"Upgrading:"," Even mid-trial, paying for a plan from the plan cards converts you to a paid subscription immediately, and the running trial ends automatically.",[301,903,904],{},[276,905,906,907,910,911],{},"ℹ️ New accounts are ",[280,908,909],{},"no longer issued a license automatically."," Until you start a free trial or pay for a subscription, usage is mostly view-only. → ",[327,912,163],{"href":164},[362,914],{},[370,916,918,919],{"id":917},"_3-recurring-billing-registering-a-payment-method","3. Recurring billing — registering a payment method ",[349,920],{"id":921},"help-common-subscription-billing-key",[301,923,924],{},[276,925,926,929,930,933,934,937],{},[280,927,928],{},"If your subscription stopped because a payment failed"," — you saw ",[647,931,932],{},"\"Your subscription is past due. Please update your payment method to continue.\""," or a notice that the payment method is inactive. Go to ",[280,935,936],{},"My Organization › My Subscription tab › Home",", register your card again or switch to a different card, and the subscription is restored right away.",[276,939,940,941,944],{},"Register your first payment and the ",[280,942,943],{},"automatic payment method (saved card)"," in one step.",[796,946,947,953,974,981],{},[597,948,949,950,794],{},"Pressing the payment button opens a ",[280,951,952],{},"payment summary modal",[597,954,955,956,961,962,965,966,969,970,973],{},"Pressing ",[280,957,958],{},[349,959,960],{},"Pay by card"," opens the ",[280,963,964],{},"PayVerse payment window",". ",[280,967,968],{},"KRW payments open a domestic-card window"," and ",[280,971,972],{},"USD payments open the international-card window",". ✨ UPDATED (2026-08)",[597,975,976,977,980],{},"Here the ",[280,978,979],{},"first payment and the payment-method registration happen simultaneously",". From then on, recurring billing and token charging are handled automatically with the saved card.",[597,982,983,984,986],{},"On success, you are taken to the payment completion screen (",[354,985,490],{},").",[301,988,989],{},[276,990,321,991,994,995,794],{},[280,992,993],{},"Closing the payment window with X"," is not treated as an error — you simply get a notice and the payment modal stays open, so you can try again straight away. ✨\n⚠️ To move to a plan in a different currency (KRW ↔ USD), you must ",[280,996,997],{},"cancel your current subscription and resubscribe",[301,999,1000],{},[276,1001,1002,1003,1006,1007,1009,1010,1012,1013],{},"ℹ️ When payment completes, ",[280,1004,1005],{},"one license seat is automatically assigned to the payer",", so you can use editing features right away. Assign the remaining seats to teammates in the ",[280,1008,163],{}," view of the My Organization › ",[280,1011,498],{}," tab. → ",[327,1014,163],{"href":164},[512,1016,1018],{"id":1017},"_3-1-payment-failure-guidance","3-1. Payment failure guidance",[276,1020,1021],{},"A different message is shown for each failure cause.",[422,1023,1024,1034],{},[425,1025,1026],{},[428,1027,1028,1031],{},[431,1029,1030],{},"Type",[431,1032,1033],{},"Meaning · action",[438,1035,1036,1046,1058,1068],{},[428,1037,1038,1043],{},[443,1039,1040],{},[280,1041,1042],{},"Security alert",[443,1044,1045],{},"Blocked by the card issuer's security policy — check with the issuer and retry",[428,1047,1048,1053],{},[443,1049,1050],{},[280,1051,1052],{},"Configuration error",[443,1054,1055,1056],{},"Payment configuration issue — try again shortly or ask your company ",[280,1057,312],{},[428,1059,1060,1065],{},[443,1061,1062],{},[280,1063,1064],{},"Card declined",[443,1066,1067],{},"Limit or validity issue — retry with a different card",[428,1069,1070,1075],{},[443,1071,1072],{},[280,1073,1074],{},"Delay",[443,1076,1077],{},"Processing delay — check the status in billing history shortly",[301,1079,1080],{},[276,1081,345,1082,1086,1087,1089,1090,357,1092],{},[280,1083,1084],{},[349,1085,351],{}," The payment summary modal just before PayVerse payment — plan, quantity, amount + ",[349,1088,960],{},"\n📍 ",[354,1091,356],{},[354,1093,1094],{},"images\u002Fcommon\u002Fpayverse-summary.png",[512,1096,1098],{"id":1097},"_3-2-automatic-renewal-and-what-happens-if-a-payment-fails-new-2026-10","3-2. Automatic renewal and what happens if a payment fails ✨ NEW (2026-10)",[276,1100,1101,1102,1105],{},"Recurring payments are charged to your registered card ",[280,1103,1104],{},"on the next billing date itself (just after midnight, Korea time)",". We never charge before the billing date.",[422,1107,1108,1118],{},[425,1109,1110],{},[428,1111,1112,1115],{},[431,1113,1114],{},"When",[431,1116,1117],{},"If the payment fails",[438,1119,1120,1130,1143],{},[428,1121,1122,1127],{},[443,1123,1124],{},[280,1125,1126],{},"Billing date",[443,1128,1129],{},"In-app notification + email — we retry automatically the next day",[428,1131,1132,1137],{},[443,1133,1134],{},[280,1135,1136],{},"1 day after",[443,1138,1139,1140],{},"In-app notification + email — notice that ",[280,1141,1142],{},"the next day is the final attempt",[428,1144,1145,1150],{},[443,1146,1147],{},[280,1148,1149],{},"2 days after",[443,1151,1152,1153,1156],{},"If the final attempt also fails, the subscription is ",[280,1154,1155],{},"suspended"," and a suspension email is sent",[594,1158,1159,1162,1169],{},[597,1160,1161],{},"You can keep using the service during the retry period. Checking your card's limit and expiry date lets the next attempt go through.",[597,1163,1164,1165,1168],{},"Even if a retry succeeds, ",[280,1166,1167],{},"your billing cycle stays anchored to the original billing date"," (e.g. if the October 4 payment succeeds on October 5, the next billing date is still November 4).",[597,1170,1171],{},"After a suspension, re-registering a card and paying restores the subscription right away.",[362,1173],{},[370,1175,1177],{"id":1176},"_4-billing-tab-billing-history","4. Billing tab — billing history",[276,1179,1180],{},"View past recurring charges in a table.",[594,1182,1183,1189],{},[597,1184,1185,1188],{},[280,1186,1187],{},"Table columns:"," Date · Plan · Unit price · License count · Total · Period · Status · Reason · Receipt",[597,1190,1191,1194,1195,1198,1199,1201],{},[280,1192,1193],{},"Receipt:"," The receipt button is enabled only for entries with status ",[280,1196,1197],{},"Payment complete","; pressing it opens the receipt (",[354,1200,486],{},") in a new tab.",[301,1203,1204],{},[276,1205,1206],{},"ℹ️ The receipt shows the plan name, service period, amount paid, transaction number, and status based on actual billing data. You can use it as-is as accounting documentation.",[362,1208],{},[370,1210,1212,1213],{"id":1211},"_5-ai-tokens-balance-charging-auto-charge","5. AI tokens — balance · charging · auto-charge ",[349,1214],{"id":1215},"help-common-subscription-tokens",[301,1217,1218],{},[276,1219,1220,1223,1224,1227,1228,1232],{},[280,1221,1222],{},"If you were told your token balance ran out"," — click the ",[280,1225,1226],{},"lightning (⚡) balance widget"," at the top and pick a token pack in the ",[327,1229,1231],{"href":1230},"#help-common-subscription-charge-modal","token charge modal","; the balance is restored immediately. If it happened mid-chat, the charge modal opens on its own.",[276,1234,1235,1236,1238],{},"TFlow's AI features (Lyra chatbot, CYGNUS\u002FLEO analysis, and so on) run on ",[280,1237,286],{},", which are deducted automatically as you use them.",[301,1240,1241,1252],{},[276,1242,1243,1244,1247,1248,1251],{},"✨ ",[280,1245,1246],{},"Tokens are shared by the company (2026-10)"," — the balance belongs to your ",[280,1249,1250],{},"company's shared pool",", not to you. Whoever in the company uses AI draws from the same pool, and grants and top-ups go into it. An account that is not yet an (approved) member of any company has no tokens and cannot use AI features — create a company or get your membership approved.",[276,1253,1254,1257,1258,1261,1262,1265],{},[280,1255,1256],{},"Grant rules"," — a company with a paid subscription (including admin-granted plans) receives ",[280,1259,1260],{},"1,000,000 tokens per license every day"," (valid until midnight) and ",[280,1263,1264],{},"10,000,000 tokens per license every billing cycle"," (monthly even on the yearly plan, valid for one year). Grants are added automatically the first time someone views the balance or uses an AI feature that day. The free trial gives 3,000,000 tokens once; whatever is left disappears when the trial ends or you switch to a paid plan. If you run short mid-task the balance can go negative, and the next grant pays that debt first.",[512,1267,1269],{"id":1268},"_5-1-header-token-balance-widget","5-1. Header token balance widget",[276,1271,599,1272,1275],{},[280,1273,1274],{},"lightning (⚡) icon + balance"," in the top navigation bar shows your current tokens.",[594,1277,1278,1288,1291],{},[597,1279,1280,1281,1284],{},"Where billing is open, ",[280,1282,1283],{},"clicking the widget opens the token charge modal.",[386,1285,1286],{},[327,1287,324],{"href":390},[597,1289,1290],{},"The balance indicates its status by color (normal \u002F caution \u002F warning).",[597,1292,1293,1294,1297,1298,1301],{},"Hover over the widget to see the ",[280,1295,1296],{},"company pool broken down by source"," (daily grant · monthly grant · purchases · compensation · debt, etc. — zero items are hidden). The ",[280,1299,1300],{},"daily grant"," expires at midnight (Korea time) the same day. ✨ NEW (2026-10)",[512,1303,1305,1306],{"id":1304},"_5-2-token-charge-modal","5-2. Token charge modal ",[349,1307],{"id":1308},"help-common-subscription-charge-modal",[276,1310,1311,1312,1315,1316,1319],{},"Top-ups are charged to the ",[280,1313,1314],{},"company card"," and go into the ",[280,1317,1318],{},"company pool",". The modal looks different depending on who opens it. ✨ UPDATED (2026-10)",[594,1321,1322,1356,1379,1402],{},[597,1323,1324,1327,1328,1331,1332,1335,1336,1339,1340,1343,1344,1347,1348,1351,1352,1355],{},[280,1325,1326],{},"Company master",": ① choose a ",[280,1329,1330],{},"token pack"," (larger packs carry a ",[280,1333,1334],{},"discount badge","); ② it is charged to the card of the company's ",[280,1337,1338],{},"paid subscription","; ③ if that card can't be charged right now, the ",[280,1341,1342],{},"reason shows as soon as the modal opens"," and the ",[349,1345,1346],{},"Charge"," button is disabled — ",[647,1349,1350],{},"resubscribe"," if the subscription was canceled, ",[647,1353,1354],{},"start a paid subscription"," if there is none (a trial has no card), and a KRW (domestic card) subscription can't buy token packs (USD) yet. ✨ UPDATED (2026-10)",[597,1357,599,1358,1363,1364,1366,1367,1370,1371,1374,1375,1378],{},[280,1359,1360],{},[349,1361,1362],{},"Top up"," button at the top of the auto-recharge box on the ",[280,1365,290],{}," tab opens the same modal. If a member sent a ",[280,1368,1369],{},"top-up request",", that row shows ",[647,1372,1373],{},"who · when · the balance then",", and it disappears once the pool is topped up (manually or automatically). Clicking the top-up request ",[280,1376,1377],{},"notification"," opens this modal directly. ✨ NEW (2026-10)",[597,1380,1381,1384,1385,1390,1391,969,1394,1397,1398,1401],{},[280,1382,1383],{},"Regular member",": by default you cannot top up yourself; you see an ",[280,1386,1387],{},[349,1388,1389],{},"Ask the master to top up"," button. It sends the company master an in-app notification and an email (once per hour per company). If a request is already pending (including one sent by another member), the modal shows ",[647,1392,1393],{},"who asked how many minutes ago",[647,1395,1396],{},"when you can send another",", and the button is disabled. If company ",[280,1399,1400],{},"auto-recharge"," is on, a note says the pool tops up automatically when it runs low.",[597,1403,1404,1405,1408,1409,794],{},"If the master has turned on ",[280,1406,1407],{},"Allow members to top up"," (5-3), members can buy packs themselves — charged to the company card, within the ",[280,1410,1411],{},"auto-charge daily limit",[301,1413,1414],{},[276,1415,1416,1417],{},"ℹ️ If your tokens run out during a chatbot conversation, this charge modal ",[280,1418,1419],{},"opens automatically.",[512,1421,1423],{"id":1422},"_5-3-auto-charge-toggle","5-3. Auto-charge toggle",[276,1425,1426,1427,794],{},"So you don't have to top up every time your balance runs low, you can turn on ",[280,1428,1429],{},"auto-charge",[594,1431,1432,1439,1452,1462,1469],{},[597,1433,1434,1435,1438],{},"Location: ",[280,1436,1437],{},"bottom of the my subscription card"," (shown only when there is an active subscription)",[597,1440,1441,1444,1445,1448,1449,1451],{},[280,1442,1443],{},"On\u002Foff"," + ",[280,1446,1447],{},"daily limit ($)"," setting — it charges the company card, so only a company ",[280,1450,312],{}," can change it.",[597,1453,1454,1455,1458,1459,794],{},"Example policy wording: ",[647,1456,1457],{},"\"When the balance drops below X, automatically charge Y tokens ($Z).\""," — the threshold applies to the ",[280,1460,1461],{},"company pool balance",[597,1463,1464,1465,1468],{},"When the daily limit is reached, no more automatic top-ups happen and the master is ",[280,1466,1467],{},"notified"," (once a day). Top up manually or raise the limit. ✨ NEW (2026-10)",[597,1470,599,1471,1473],{},[280,1472,1407],{}," toggle in the same card ✨ NEW (2026-10) — when on, approved members who are not masters can buy token packs in the charge modal (company card, counted toward the auto-charge daily limit). Off by default.",[512,1475,1477],{"id":1476},"_5-4-company-usage-master-new-2026-10","5-4. Company usage (master) ✨ NEW (2026-10)",[276,1479,1480,1481,1483,1484,645,1487,1490,1491,1494,1495,1498],{},"At the top of the ",[280,1482,467],{}," tab, company ",[280,1485,1486],{},"Masters",[280,1488,1489],{},"Company pool usage"," section — the selected month's ",[280,1492,1493],{},"usage by member"," (with department) and the ",[280,1496,1497],{},"grant \u002F top-up \u002F revocation history"," (daily grants, monthly grants, purchases, auto-charge, compensation, revocations). Members see only their own usage.",[301,1500,1501],{},[276,1502,345,1503,1507,1508,357,1510],{},[280,1504,1505],{},[349,1506,351],{}," Header token balance widget + token charge modal (token packs, discount badge) + auto-charge toggle\n📍 ",[354,1509,356],{},[354,1511,1512],{},"images\u002Fcommon\u002Ftoken-charge.png",[301,1514,1515],{},[276,1516,321,1517,1520,1521,1523,1524,1527],{},[280,1518,1519],{},"Daily base tokens"," ✨ UPDATED (2026-10) — Daily tokens go into the ",[280,1522,1318],{},", ",[280,1525,1526],{},"1,000,000 per license"," (the monthly grant is 10,000,000 per license), not to individuals. Adding licenses increases the grant from that day; reducing them takes effect from the next billing date. There are no separate personal grants.",[362,1529],{},[370,1531,1533,1534],{"id":1532},"_6-external-api-tab-api-keys-pat","6. External API tab — API keys (PAT) ",[349,1535],{"id":1536},"help-common-subscription-api-keys",[276,1538,1539,1540,1543],{},"Manage personal access tokens (PATs) used to ",[280,1541,1542],{},"access TFlow data from external AI chatbots"," such as Claude Desktop and ChatGPT.",[594,1545,1546,1560,1570,1576,1587],{},[597,1547,1548,823,1551,1556,1557,794],{},[280,1549,1550],{},"Issue:",[280,1552,1553],{},[349,1554,1555],{},"Issue API key"," generates a key in the form ",[354,1558,1559],{},"pat_tflow_...",[597,1561,1562,1565,1566,1569],{},[280,1563,1564],{},"Storage caution:"," The issued key is ",[280,1567,1568],{},"shown only once",". Be sure to copy it somewhere safe.",[597,1571,1572,1575],{},[280,1573,1574],{},"Validity:"," 90 days by default; reissue is required after expiration.",[597,1577,1578,823,1581,1586],{},[280,1579,1580],{},"Reissue:",[280,1582,1583],{},[349,1584,1585],{},"Reissue"," immediately revokes the existing key and issues a new one.",[597,1588,1589,1592],{},[280,1590,1591],{},"Copy Claude Desktop configuration:"," With one button, you can copy the JSON configuration for Claude Desktop to your clipboard.",[301,1594,1595],{},[276,1596,1597,1598,794],{},"💡 For how to set up external integrations, see the ",[327,1599,1600],{"href":206},"MCP integration guide",[362,1602],{},[370,1604,1606,1607],{"id":1605},"_7-refund-policy","7. Refund policy ",[349,1608],{"id":1609},"help-common-subscription-refund",[422,1611,1612,1621],{},[425,1613,1614],{},[428,1615,1616,1618],{},[431,1617,673],{},[431,1619,1620],{},"Handling",[438,1622,1623,1640,1652,1667],{},[428,1624,1625,1630],{},[443,1626,1627],{},[280,1628,1629],{},"Within 7 days of payment + completely unused",[443,1631,1632,1635,1636,1639],{},[280,1633,1634],{},"Refund"," — the payment amount less the payment-processing fee (3%); ",[280,1637,1638],{},"once per company per year"," ✨ UPDATED (2026-10)",[428,1641,1642,1645],{},[443,1643,1644],{},"Other exits (cancellation)",[443,1646,1647,1648,1651],{},"No refund — ",[280,1649,1650],{},"recurring billing stops only","; you can keep using the service until the expiration date",[428,1653,1654,1660],{},[443,1655,1656,1659],{},[280,1657,1658],{},"Reducing license quantity"," (keeping at least 1)",[443,1661,1662,1663,1666],{},"Not an immediate refund; instead, a ",[280,1664,1665],{},"scheduled reduction from the next billing date"," (no refund)",[428,1668,1669,1675],{},[443,1670,1671,1674],{},[280,1672,1673],{},"Plan downgrade"," (yearly → monthly, or a cheaper plan on the same cycle)",[443,1676,1677,1678,1681],{},"Not an immediate refund; the change is ",[280,1679,1680],{},"scheduled from the next billing date"," (no refund, no fee). You keep the current plan until then ✨ NEW (2026-10)",[594,1683,1684,1695,1701,1713],{},[597,1685,1686,1687,1690,1691,1694],{},"When you reduce licenses, the confirmation modal shows the ",[280,1688,1689],{},"scheduled reduction notice and its effective date",", along with the ",[280,1692,1693],{},"today's charge \u002F today's refund \u002F next billing"," amounts.",[597,1696,1697,1698,794],{},"In other words, the reduced portion is used through the current cycle and ",[280,1699,1700],{},"the fee decreases from the next cycle",[597,1702,1703,1704,1709,1710,1712],{},"If you change your mind after scheduling a reduction or plan change, you can undo it before the effective date with ",[280,1705,1706],{},[349,1707,1708],{},"Cancel schedule"," in the ",[280,1711,602],{}," on the my subscription card.",[597,1714,1715,1716,1719],{},"Upgrades (monthly → yearly, or a more expensive plan) still apply ",[280,1717,1718],{},"immediately"," — the new plan is charged and the remaining period of the previous plan is refunded pro rata (no fee).",[301,1721,1722],{},[276,1723,1724,1725,1728,1729,1731],{},"⚠️ The \"within 7 days + completely unused\" refund is a safety net for mistakes or changes of mind right after payment. If you have used any paid features at all, it is handled as a stop of recurring billing (use until expiration) instead of a cash refund.\nThe ",[280,1726,1727],{},"payment-processing fee already paid to the payment provider (3% of the payment)"," is deducted from the refund, and this refund is available ",[280,1730,1638],{},". The same terms are shown in the refund dialog and on the payment screen.",[362,1733],{},[370,1735,1737],{"id":1736},"troubleshooting-faq","💡 Troubleshooting (FAQ)",[512,1739,1741],{"id":1740},"opening-the-tab-and-payment-methods","Opening the tab and payment methods",[276,1743,1744,1747,1748,1752,1753,1755,1756,1759,1760,1763],{},[280,1745,1746],{},"Q. There is no \"My Subscription\" in the profile menu, and no My Subscription tab on the My Organization screen.","\nA. Where billing is not yet open, the My Subscription item and tab and the token charge entry points are hidden.",[386,1749,1750],{},[327,1751,324],{"href":390}," If you still can't see it, ask your company ",[280,1754,312],{},". The former sidebar ",[280,1757,1758],{},"Subscription"," menu is gone; the ",[280,1761,1762],{},"My Organization › My Subscription"," tab took its place (2026-10).",[276,1765,1766,1769,1770,1772,1773,1776,1777,1780,1781,1784],{},[280,1767,1768],{},"Q. I'm trying to charge tokens but it says I can't top up right now.","\nA. Tokens are charged to the card of the company's ",[280,1771,1338],{}," (there is no screen to register a card on its own). If the subscription was ",[280,1774,1775],{},"canceled",", resubscribe and you can top up right away; during a ",[280,1778,1779],{},"trial"," or without a paid subscription, start a paid subscription and its card will be used. A ",[280,1782,1783],{},"KRW (domestic card) subscription"," can't buy token packs (USD) yet.",[276,1786,1787,1790,1791,1793,1794,1798],{},[280,1788,1789],{},"Q. I reduced my licenses, but the fee is unchanged.","\nA. Reducing licenses is not an immediate refund; it is a ",[280,1792,1665],{},". You are billed for the existing quantity through the current cycle, and the reduced amount is billed from the next cycle. To undo the schedule, press ",[280,1795,1796],{},[349,1797,616],{}," on the my subscription card before the effective date.",[512,1800,1802],{"id":1801},"free-trial-and-the-pay-button","Free trial and the Pay button",[276,1804,1805,1808,1809,1812,1813],{},[280,1806,1807],{},"Q. I don't see the free trial banner.","\nA. The free trial can only be started when ",[280,1810,1811],{},"neither you nor your company has any subscription or trial history",". If a member of your company has already used a trial, or the company has an active paid subscription, the banner is not shown. → ",[327,1814,628],{"href":627},[276,1816,1817,1820,1821,1824,1825,1827,1828,1831,1832,1835],{},[280,1818,1819],{},"Q. The Pay button is disabled and I cannot click it."," ✨ UPDATED (2026-10) ",[349,1822],{"id":1823},"help-common-subscription-faq-pay-disabled","\nA. You cannot proceed to payment until you belong to an organization. Use the ",[280,1826,775],{}," button in the notice at the top of the Home tab to create one at ",[354,1829,1830],{},"\u002Fmy\u002Forganization",". Refresh the screen after registering and the Pay button becomes active. A ",[280,1833,1834],{},"pending join request"," (not yet approved) also counts as not belonging to an organization yet.",[276,1837,1838,1839,1841],{},"Even within an organization, the pay, change, cancel, and refund buttons are disabled unless you are a company ",[280,1840,312],{},". Ask a Master to proceed, or ask to be given the Master role.",[512,1843,1845],{"id":1844},"licenses-receipts-and-expiry","Licenses, receipts, and expiry",[276,1847,1848,1851,1852,1855],{},[280,1849,1850],{},"Q. I want to reduce the license count further, but the button is blocked.","\nA. You cannot reduce below the minimum that covers your current members. Clean up member assignments first in ",[327,1853,1854],{"href":164},"Organization license assignment",", then reduce again.",[276,1857,1858,1861,1862,1864],{},[280,1859,1860],{},"Q. The receipt button is disabled.","\nA. Receipts are issued only for payments with status ",[280,1863,1197],{},". They are not enabled for failed or pending statuses.",[276,1866,1867,1870,1871,1874,1875,794],{},[280,1868,1869],{},"Q. Does my data disappear when the subscription expires?","\nA. No. Access is not fully blocked, and account and project data are retained as ",[280,1872,1873],{},"read-only",". Note, however, that daily base tokens are granted ",[280,1876,1877],{},"only to users who hold a license",{"title":1879,"searchDepth":1880,"depth":1880,"links":1881},"",3,[1882,1884,1890,1894,1895,1901,1902,1903],{"id":372,"depth":1883,"text":373},2,{"id":509,"depth":1883,"text":510,"children":1885},[1886,1887,1888,1889],{"id":514,"depth":1880,"text":515},{"id":653,"depth":1880,"text":654},{"id":786,"depth":1880,"text":787},{"id":853,"depth":1880,"text":854},{"id":917,"depth":1883,"text":918,"children":1891},[1892,1893],{"id":1017,"depth":1880,"text":1018},{"id":1097,"depth":1880,"text":1098},{"id":1176,"depth":1883,"text":1177},{"id":1211,"depth":1883,"text":1212,"children":1896},[1897,1898,1899,1900],{"id":1268,"depth":1880,"text":1269},{"id":1304,"depth":1880,"text":1305},{"id":1422,"depth":1880,"text":1423},{"id":1476,"depth":1880,"text":1477},{"id":1532,"depth":1883,"text":1533},{"id":1605,"depth":1883,"text":1606},{"id":1736,"depth":1883,"text":1737,"children":1904},[1905,1906,1907],{"id":1740,"depth":1880,"text":1741},{"id":1801,"depth":1880,"text":1802},{"id":1844,"depth":1880,"text":1845},"Guide to the My Subscription tab of the My Organization screen (Home · Billing · Token Usage · External API), starting the free trial (Free Plan), buying and changing subscription plans and licenses, canceling a scheduled reduction, PayVerse recurring billing, AI token charging and auto-charge, and the refund policy including the 7-day full refund for unused subscriptions","guide","tflowx.com","md",null,{},{"title":159},"common-subscription",[1917,1918,1919,1920],"common-overview","common-license","common-account","thanks-purchase",{"title":159,"description":1908},[1923,1924,1925,1926,1927,1928,298,1929,1930,1931],"구독","my subscription","my organization","결제","라이선스","토큰","정기결제","자동충전","환불","XvgiVGZHcGQuzAHLyll1p5V5_cSSNY0m5Oauw-1HOg0",true,1792835666464]