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Tour","\u002Fvideos","videos\u002Findex",[265],{"title":261,"path":262,"stem":263},{"id":267,"title":268,"body":269,"description":864,"doc_type":865,"domain":866,"extension":867,"field_ids":868,"help":873,"meta":874,"navigation":875,"page_id":876,"path":91,"playbook_can":873,"playbook_cannot":873,"playbook_recipes":873,"related_pages":877,"seo":881,"service":7,"stem":92,"tags":882,"video":873,"__hash__":891},"content_en\u002Fapp\u002F2-communication-payment-ai\u002F08.my-profile.md","My Profile Guide",{"type":270,"value":271,"toc":846},"minimark",[272,277,317,345,354,388,395,402,412,415,441,446,449,456,470,484,489,508,512,527,534,579,584,591,594,635,688,692,695,702,706,791,795],[273,274,276],"h1",{"id":275},"_41-my-profile-guide","4.1. My Profile Guide",[278,279,280,281,285,286,289,290,294,295,298,299,302,303,289,305,308,309,313,314,316],"p",{},"This is where you manage basic settings related to your user account (name, contact, company info, notifications) and your identity verification information. The screen has ",[282,283,284],"strong",{},"My Profile · Waiting for Approval · My Friends"," tabs at the top (✨ 2026-10) — ",[282,287,288],{},"Waiting for Approval"," (",[291,292,293],"code",{},"?tab=waiting",") is shown only to the company ",[282,296,297],{},"Master"," and ",[282,300,301],{},"department managers",", who approve or reject department join requests there, and ",[282,304,94],{},[291,306,307],{},"?tab=friends",") is the former My Friends screen (→ ",[310,311,312],"a",{"href":95},"My Friends Guide","). This guide covers the ",[282,315,90],{}," tab.",[318,319,320,326,339],"blockquote",{},[278,321,322,323],{},"💬 ",[282,324,325],{},"Try asking Lyra",[327,328,329,333,336],"ul",{},[330,331,332],"li",{},"\"Help me set up my profile\"",[330,334,335],{},"\"Tell me how to change my password\"",[330,337,338],{},"\"Tell me how to change the language setting\"",[278,340,341,342],{},"For more details: ",[310,343,344],{"href":123},"Lyra Interactive Features Guide",[346,347,349,350],"h2",{"id":348},"_1-editing-personal-info","1. Editing Personal Info ",[351,352],"span",{"id":353},"help-app-my-profile-personal-info",[327,355,356,362,368,382],{},[330,357,358,361],{},[282,359,360],{},"Basic info:"," At the top of the screen, you can change your Avatar icon, or set a one-line bio, language, and display timezone.",[330,363,364,367],{},[282,365,366],{},"Change phone number:"," You can directly edit your phone number on the profile edit screen. It takes effect immediately after you save.",[330,369,370,373,374,377,378,381],{},[282,371,372],{},"Language setting:"," In the Language field, select ",[282,375,376],{},"한국어"," or ",[282,379,380],{},"English"," to display the entire system's menus, buttons, and notification messages in the selected language.",[330,383,384,387],{},[282,385,386],{},"Change password (Security\u002FPassword):"," Enter your current password, then enter a new password that meets the letters\u002Fnumbers\u002Fspecial-characters requirement twice to securely update the system's security credentials. (The recommended cycle is every 3–6 months.)",[278,389,390],{},[391,392],"img",{"alt":393,"src":394},"Profile - Personal Info screen","\u002Fimages\u002F4-account\u002Fmy-profile.png",[346,396,398,399],{"id":397},"_2-company-info","2. Company Info ",[351,400],{"id":401},"help-app-my-profile-company-info",[278,403,404,405,408,409,411],{},"If you see ",[282,406,407],{},"\"You are already a member of this department.\"",", you already belong to that department or your request is still awaiting approval — wait for approval or choose another department. If your company doesn't come up in the search, check the spelling; if it still isn't there, ask your company ",[282,410,297],{}," whether the company has been registered.",[278,413,414],{},"The profile page is organized in steps, and beyond personal info you can manage company-related information.",[327,416,417,423,429,435],{},[330,418,419,422],{},[282,420,421],{},"Step 1 - Basic info:"," Review basic info such as username, company name, and department name.",[330,424,425,428],{},[282,426,427],{},"Step 2 - Import\u002FExport info:"," Enter trade-related organization info such as the company contact, address, and country.",[330,430,431,434],{},[282,432,433],{},"Step 3 - Bank info:"," Register the information needed for payment, such as bank name, SWIFT code, and account number.",[330,436,437,440],{},[282,438,439],{},"Step 4 - Department management:"," Create departments within the company and manage staff (detailed below).",[278,442,443],{},[391,444],{"alt":445,"src":394},"Profile - Company Info screen",[447,448],"hr",{},[346,450,452,453],{"id":451},"_3-department-management-step-4","3. Department Management -- Step 4 ",[351,454],{"id":455},"help-app-my-profile-departments",[318,457,458],{},[278,459,460,461,464,465,469],{},"From here on, this is the company ",[282,462,463],{},"Master's"," work — organizing the company. If saving returns ",[466,467,468],"em",{},"\"you are not authorized to update it\"",", ask your company Master.",[278,471,472,473,476,477,377,480,483],{},"In ",[282,474,475],{},"Step 4"," of the profile page, you create departments within the company and manage staff per department. When adding staff, ",[282,478,479],{},"\"Please enter company, department, and emails.\"",[282,481,482],{},"\"Please enter at least one valid email address.\""," means a field is empty or an address is mistyped.",[485,486,488],"h3",{"id":487},"_3-1-adding-a-department","3-1. Adding a Department",[327,490,491,498,505],{},[330,492,493,494,497],{},"Enter a department name in the ",[282,495,496],{},"Add Department"," card at the top of the screen and press Enter or click the Add button.",[330,499,500,501,504],{},"To add multiple departments at once, enter them ",[282,502,503],{},"separated by line breaks"," (e.g., one department name per line).",[330,506,507],{},"Existing department names are checked for duplicates and won't be added.",[485,509,511],{"id":510},"_3-2-editing-department-info","3-2. Editing Department Info",[327,513,514,521,524],{},[330,515,516,517,520],{},"Click a department card to open a ",[282,518,519],{},"slide-out edit panel"," on the right.",[330,522,523],{},"Editable items: department name (required), country, state\u002Fprovince, city, postal code, address, address detail, phone number, fax number.",[330,525,526],{},"You can also edit the department name inline directly on the card.",[485,528,530,531],{"id":529},"_3-3-managing-staff","3-3. Managing Staff ",[351,532],{"id":533},"help-app-my-profile-staff",[327,535,536,543,546,552,555,562,572],{},[330,537,538,539,542],{},"Click a department card to open the edit panel; the ",[282,540,541],{},"staff-adding area"," is at the bottom.",[330,544,545],{},"Enter a staff email and add it with the Enter key or the Add button. To add several people at once, enter them separated by line breaks.",[330,547,548,551],{},[282,549,550],{},"You can add users who haven't signed up for TFlow using only their email."," When that user signs up later, they are automatically linked.",[330,553,554],{},"Use the delete button next to each staff member to remove them from the department.",[330,556,557,558,561],{},"A department card shows a preview of up to 5 staff; beyond that it shows a ",[291,559,560],{},"+N"," indicator.",[330,563,564,565,568,569,571],{},"The ",[282,566,567],{},"department manager"," is shown on the department card as well. Only the company ",[282,570,297],{}," can change the department manager.",[330,573,574,575,578],{},"The Master account itself cannot be deleted outright. If you see ",[282,576,577],{},"\"You can assign master permissions to another user and then delete it.\"",", hand Master over to someone else first, then delete.",[278,580,581],{},[391,582],{"alt":583,"src":394},"Profile - Department management screen",[346,585,587,588],{"id":586},"_4-telegram-notifications-2026-10","4. Telegram Notifications (✨ 2026-10) ",[351,589],{"id":590},"help-app-my-profile-telegram",[278,592,593],{},"Connect your Telegram account to receive TFLOW notifications in Telegram. For now you can connect and send a test message; choosing which notifications to receive is coming soon.",[595,596,597,608,618,628],"ol",{},[330,598,599,600,603,604,607],{},"Expand ",[282,601,602],{},"Telegram notifications"," on My Profile and press ",[282,605,606],{},"Connect Telegram",".",[330,609,610,611,614,615],{},"Press ",[282,612,613],{},"Open Telegram"," to open the Telegram app on your PC. If your PC has no Telegram app, ",[282,616,617],{},"scan the QR code with your phone camera.",[330,619,610,620,623,624,627],{},[282,621,622],{},"Start"," on the TFLOW bot in Telegram. The bot replies \"Connected to your TFLOW account\", and the TFLOW screen changes to ",[282,625,626],{},"Connected"," within a few seconds.",[330,629,630,631,634],{},"Use ",[282,632,633],{},"Send test message"," to check that messages arrive.",[327,636,637,647,650,663,682],{},[330,638,639,640,643,644,646],{},"The connection link works ",[282,641,642],{},"once, for 10 minutes",". If it expires, press ",[282,645,606],{}," again. Do not share the link — whoever opens it connects their Telegram to your account.",[330,648,649],{},"One TFLOW account connects to one Telegram account. Connecting again disconnects the previous one.",[330,651,652,655,656,658,659,662],{},[282,653,654],{},"Disconnect",": press ",[282,657,654],{}," on your profile, or send ",[291,660,661],{},"\u002Fstop"," to the bot in Telegram.",[330,664,665,666,669,670,673,674,677,678,681],{},"If you ",[282,667,668],{},"block"," the bot in Telegram, notifications pause and your profile shows ",[282,671,672],{},"Paused",". Send ",[291,675,676],{},"\u002Fstart"," to the bot to receive them again. ",[466,679,680],{},"\"The bot is blocked in Telegram\""," when sending a test message means this.",[330,683,684,687],{},[466,685,686],{},"\"Could not send to Telegram\""," means Telegram could not be reached for a moment. Try again shortly.",[346,689,691],{"id":690},"_5-activity-log","5. Activity Log",[278,693,694],{},"This summarizes the history of your actions across system tabs such as inside projects, the mailbox, and escrow (login, creation, rejection, download records).",[346,696,698,699],{"id":697},"_6-profile-management-troubleshooting-faq","6. Profile Management Troubleshooting (FAQ) ",[351,700],{"id":701},"help-app-my-profile-troubleshooting",[485,703,705],{"id":704},"company-info-and-notification-settings","Company info and notification settings",[327,707,708,725,749,770],{},[330,709,710,713,714,717],{},[282,711,712],{},"Q: \"I can't change my company department or job title.\""," ",[351,715],{"id":716},"help-app-my-profile-faq-company-readonly",[327,718,719],{},[330,720,721,722,724],{},"A: Company information such as your department and job grade can't be changed by an individual — only the company ",[282,723,297],{}," can update it. Ask your company Master to make the change.",[330,726,727,713,730,733],{},[282,728,729],{},"Q: \"What happens to my current company if I move to another one?\"",[351,731],{"id":732},"help-app-my-profile-faq-change-company",[327,734,735],{},[330,736,737,738,741,742,744,745,748],{},"A: An account belongs to ",[282,739,740],{},"one company only",". When you accept another company's invitation, your join request is approved, or you register a new company, you automatically leave your current company, along with the roles you had there (Master, license, and so on). If you are a ",[282,743,297],{}," of your current company, the confirmation also says ",[466,746,747],{},"\"Moving to another organization removes your master permission\"",". Moving is allowed even from a company you set up alone; that company simply stays with no members. If it has a paid subscription, cancel it from the subscription menu before you move.",[330,750,751,754],{},[282,752,753],{},"Q: \"I want to turn off all email notifications.\"",[327,755,756],{},[330,757,758,759,377,762,765,766,769],{},"A: In the Notifications tab, uncheck everything related to ",[291,760,761],{},"System Alerts",[291,763,764],{},"Email Digests"," and click ",[282,767,768],{},"Save Changes",". However, important escrow approvals or urgent project status handover emails may be received regardless.",[330,771,772,775],{},[282,773,774],{},"Q: \"I want to turn off Push notifications (web push).\"",[327,776,777],{},[330,778,779,780,783,784,787,788,607],{},"A: If you change the notification permission for the TFlow site to ",[282,781,782],{},"Block"," in your browser settings, Push notifications stop. For details, see the ",[310,785,786],{"href":103},"Notification Inbox Guide"," or the ",[310,789,790],{"href":25},"PWA App Installation Guide",[485,792,794],{"id":793},"departments-and-your-account","Departments and your account",[327,796,797,813,823,833],{},[330,798,799,713,802,805],{},[282,800,801],{},"Q: \"The staff I added to the department don't appear in the list.\"",[351,803],{"id":804},"help-app-my-profile-faq-staff-hidden",[327,806,807],{},[330,808,809,810,812],{},"A: A department card shows a preview of up to 5 people only. Beyond 5, it's abbreviated as ",[291,811,560],{},"; click the department card to open the edit panel and view the full staff list.",[330,814,815,818],{},[282,816,817],{},"Q: \"Can I add someone who hasn't signed up for TFlow as a department staff member?\"",[327,819,820],{},[330,821,822],{},"A: Yes, you can. Just enter their email address to add them to the department. When that user signs up for TFlow later, their account is automatically linked.",[330,824,825,828],{},[282,826,827],{},"Q: \"I get a message that the department name is a duplicate.\"",[327,829,830],{},[330,831,832],{},"A: The same department name already exists within the same company. Use a different name, or add staff to the existing department.",[330,834,835,838],{},[282,836,837],{},"Q: \"How do I close my account when I leave the company?\"",[327,839,840],{},[330,841,842,843,845],{},"A: You cannot delete or close your own account. For the company's trade records and information security, ask your company ",[282,844,297],{}," to deactivate and clean up the account.",{"title":847,"searchDepth":848,"depth":848,"links":849},"",3,[850,852,853,858,859,860],{"id":348,"depth":851,"text":349},2,{"id":397,"depth":851,"text":398},{"id":451,"depth":851,"text":452,"children":854},[855,856,857],{"id":487,"depth":848,"text":488},{"id":510,"depth":848,"text":511},{"id":529,"depth":848,"text":530},{"id":586,"depth":851,"text":587},{"id":690,"depth":851,"text":691},{"id":697,"depth":851,"text":698,"children":861},[862,863],{"id":704,"depth":848,"text":705},{"id":793,"depth":848,"text":794},"Edit personal and company information, manage departments, staff, and department managers, and review your activity log.","guide","tflowx.com","md",[869,870,871,872],"user_name","user_phone","company_name","department_name",null,{},{"title":90},"app-my-profile",[878,879,880],"my-profile","my-organization","common-account",{"title":268,"description":864},[883,884,885,886,887,888,889,890],"profile","personal info","company info","department","staff","activity log","password","telegram","uSkg3i7MjcfyN3fPLd9ZjxY8Hx-EyJ3SAINK-3aNLmU",1792835667530]