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Tour","\u002Fvideos","videos\u002Findex",[265],{"title":261,"path":262,"stem":263},{"id":267,"title":268,"body":269,"description":801,"doc_type":802,"domain":803,"extension":804,"field_ids":805,"help":805,"meta":806,"navigation":807,"page_id":808,"path":107,"playbook_can":805,"playbook_cannot":805,"playbook_recipes":805,"related_pages":809,"seo":812,"service":7,"stem":108,"tags":813,"video":805,"__hash__":820},"content_en\u002Fapp\u002F2-communication-payment-ai\u002F12.lyra-chatbot.md","Intelligent Trade Chatbot (Lyra Chatbot)",{"type":270,"value":271,"toc":786},"minimark",[272,277,281,290,478,486,494,501,552,559,566,586,592,596,641,648,651,675,685,693,707,718,725],[273,274,276],"h1",{"id":275},"_51-intelligent-trade-chatbot-lyra-chatbot","5.1. Intelligent Trade Chatbot (Lyra Chatbot)",[278,279,280],"p",{},"Lyra (Live Yield Retrieval Assistant) is an intelligent chatbot within the TFlow platform that understands the user's current screen (context) and provides the most relevant help and trade regulations.",[282,283,285,286],"h3",{"id":284},"what-lyra-can-do","What Lyra Can Do ",[287,288],"span",{"id":289},"help-app-lyra-chatbot-overview",[291,292,293,309],"table",{},[294,295,296],"thead",{},[297,298,299,303,306],"tr",{},[300,301,302],"th",{},"Feature",[300,304,305],{},"Description",[300,307,308],{},"Example",[310,311,312,324,335,346,357,368,379,390,401,412,423,434,445,456,467],"tbody",{},[297,313,314,318,321],{},[315,316,317],"td",{},"Form auto-fill",[315,319,320],{},"Fills in empty forms on the current page for you",[315,322,323],{},"\"Fill in this form\"",[297,325,326,329,332],{},[315,327,328],{},"File analysis",[315,330,331],{},"Analyzes attached PDFs, images, and Excel files",[315,333,334],{},"\"Summarize this file\"",[297,336,337,340,343],{},[315,338,339],{},"Document registration",[315,341,342],{},"Registers an attached file as a project document",[315,344,345],{},"\"Register this CI\"",[297,347,348,351,354],{},[315,349,350],{},"Page navigation",[315,352,353],{},"Instantly moves to the screen you want",[315,355,356],{},"\"Go to the email screen\"",[297,358,359,362,365],{},[315,360,361],{},"Data lookup",[315,363,364],{},"Looks up project, document, and partner information",[315,366,367],{},"\"Show me the status of ongoing projects\"",[297,369,370,373,376],{},[315,371,372],{},"Search your documents",[315,374,375],{},"Searches the contents of documents you can see (documents you created or uploaded) and links the source documents",[315,377,378],{},"\"Find the PI where we agreed on a 30% advance\"",[297,380,381,384,387],{},[315,382,383],{},"Export",[315,385,386],{},"Exports data to Excel, CSV, or PDF",[315,388,389],{},"\"Export this to Excel\"",[297,391,392,395,398],{},[315,393,394],{},"Screen capture\u002Fread",[315,396,397],{},"Reads or visually analyzes the current screen",[315,399,400],{},"\"Explain this chart\"",[297,402,403,406,409],{},[315,404,405],{},"Import readiness check",[315,407,408],{},"Generates a comprehensive document & regulation verification report",[315,410,411],{},"\"Am I ready for customs clearance?\"",[297,413,414,417,420],{},[315,415,416],{},"Python analysis",[315,418,419],{},"Performs data analysis and chart generation",[315,421,422],{},"\"Analyze this data\"",[297,424,425,428,431],{},[315,426,427],{},"Knowledge search",[315,429,430],{},"Searches usage guides, trade regulations, and practical knowledge",[315,432,433],{},"\"Tell me about UCP 600 Article 14\"",[297,435,436,439,442],{},[315,437,438],{},"Web search",[315,440,441],{},"Searches real-time external information",[315,443,444],{},"\"What's today's exchange rate?\"",[297,446,447,450,453],{},[315,448,449],{},"HS Code AI classification",[315,451,452],{},"Auto-recommends an HS Code from a product description",[315,454,455],{},"\"What's the HS Code for semiconductor wafers?\"",[297,457,458,461,464],{},[315,459,460],{},"Trade term search",[315,462,463],{},"Searches 841 trade terms",[315,465,466],{},"\"What is FOB?\"",[297,468,469,472,475],{},[315,470,471],{},"B\u002FL auto-correction",[315,473,474],{},"Compares and corrects a B\u002FL against reference documents",[315,476,477],{},"\"Proofread this B\u002FL\"",[278,479,480,481,485],{},"For more details, see the ",[482,483,484],"a",{"href":123},"Lyra Interactive Features Guide",".",[487,488,490,491],"h2",{"id":489},"_1-the-chatbots-main-roles-and-features","1. The Chatbot's Main Roles and Features ",[287,492],{"id":493},"help-app-lyra-chatbot-features",[278,495,496],{},[497,498],"img",{"alt":499,"src":500},"Lyra chatbot conversation screen","\u002Fimages\u002F5-ai\u002Flyra-chatbot-panel.png",[502,503,504,512,518,524,534,540,546],"ul",{},[505,506,507,511],"li",{},[508,509,510],"strong",{},"Multilingual support:"," You can ask questions and get answers in Korean and English. Regardless of the system language setting, it answers naturally in the language you typed in.",[505,513,514,517],{},[508,515,516],{},"Context-Aware (screen awareness):"," It recognizes on its own which screen you're currently viewing (e.g., email settings window, payment screen). When you ask about the screen, it provides guidance for questions like \"What should I do here?\" or \"What does this button do?\" without extra explanation.",[505,519,520,523],{},[508,521,522],{},"Full-text and knowledge retrieval:"," Rather than only giving canned answers, it looks up the TFlow user manual, FAQs, and trade regulations as needed to fetch the latest, accurate help.",[505,525,526,529,530,533],{},[508,527,528],{},"Search your documents:"," When you ask about the ",[508,531,532],{},"contents"," of your own documents, such as \"What port of discharge did the buyer give?\" or \"the document with L\u002FC number ○○○\", Lyra searches the documents you can see across your projects and answers with links to the source documents. For values that must be exact, such as amounts and dates, it reads the document itself to confirm the latest value.",[505,535,536,539],{},[508,537,538],{},"Trade regulation answers:"," It has learned and references major trade regulations such as UCP600, so it can answer practical questions like \"Which documents are required to release the escrow?\"",[505,541,542,545],{},[508,543,544],{},"Trade-practice Knowledge Cards:"," In addition to TFlow system help, Lyra has built-in expert Knowledge Cards on trade practice. It provides accurate answers to practical questions about Incoterms, types of trade documents, letter of credit structure, and more.",[505,547,548,551],{},[508,549,550],{},"Web Search:"," When you need the latest information that's hard to answer from internal knowledge (exchange rates, regulation changes, country-specific trade policies, etc.), Lyra automatically performs a web search and answers based on the latest information.",[487,553,555,556],{"id":554},"_2-screen-awareness-system-lyras-eyes","2. Screen Awareness System (Lyra's Eyes) ",[287,557],{"id":558},"help-app-lyra-chatbot-screen-awareness",[278,560,561,562,565],{},"Lyra ",[508,563,564],{},"automatically recognizes the state of the screen"," you're currently viewing. This lets it provide help suited to the current screen without separate explanation.",[502,567,568,574,580],{},[505,569,570,573],{},[508,571,572],{},"Automatic context collection",": It automatically detects the current page name, active tab, search terms, and form field states (input values, disabled state, validation errors).",[505,575,576,579],{},[508,577,578],{},"Data preview",": On list pages (email, project list, etc.), it recognizes part of the currently visible data as a preview.",[505,581,582,585],{},[508,583,584],{},"Visual capture",": For screens that are hard to express as text, such as charts and document viewers, the AI decides when to perform a screen capture and analyze it.",[587,588,589],"blockquote",{},[278,590,591],{},"Whatever is on screen it summarizes right away; when an answer needs material from elsewhere, it goes and looks that up. Simple questions come back fast, and research-backed questions come back with sources.",[282,593,595],{"id":594},"usage-examples","Usage Examples",[291,597,598,608],{},[294,599,600],{},[297,601,602,605],{},[300,603,604],{},"Question",[300,606,607],{},"Lyra's action",[310,609,610,618,626,634],{},[297,611,612,615],{},[315,613,614],{},"\"What's missing in this form?\"",[315,616,617],{},"Checks form field states and points out empty fields",[297,619,620,623],{},[315,621,622],{},"\"Is there any mail from Coupang in what's shown now?\"",[315,624,625],{},"Answers directly from the on-screen preview",[297,627,628,631],{},[315,629,630],{},"\"Find the emails I exchanged with Kasim\"",[315,632,633],{},"Searches across all of your mail and shows the results",[297,635,636,638],{},[315,637,400],{},[315,639,640],{},"Captures the screen and performs visual analysis",[487,642,644,645],{"id":643},"_3-conversation-management","3. Conversation Management ",[287,646],{"id":647},"help-app-lyra-chatbot-conversations",[278,649,650],{},"The Lyra chatbot manages conversation history to maintain context.",[502,652,653,663,669],{},[505,654,655,658,659,662],{},[508,656,657],{},"Create a new conversation",": Click the ",[508,660,661],{},"New Chat"," button at the top of the chatbot panel to start a new conversation while preserving previous ones.",[505,664,665,668],{},[508,666,667],{},"Automatic titles",": The AI analyzes the conversation content and automatically generates a title, making it easy to find later in the conversation list.",[505,670,671,674],{},[508,672,673],{},"Conversation history",": Select a past conversation from the previous conversation list to review its full content again.",[282,676,678,681,682],{"id":677},"help-in-the-chat-window-report-a-problem-remote-support",[287,679,680],{},"Help"," in the Chat Window — Report a Problem · Remote Support ",[287,683],{"id":684},"help-app-lyra-chatbot-help-button",[278,686,687,688,692],{},"Lyra is an AI, so it cannot check an error itself or look at your screen with you. The orange ",[508,689,690],{},[287,691,680],{}," in the chat window header gives you two ways to reach a person on the operations team:",[502,694,695,701],{},[505,696,697,700],{},[508,698,699],{},"Report a problem"," — sends the last 2 minutes of your screen to the operations team (password fields are hidden).",[505,702,703,706],{},[508,704,705],{},"Request remote support"," — a T flow agent looks at your current screen with you and points with a red dot.",[278,708,709,710,714,715,485],{},"For details, see ",[482,711,713],{"href":712},"\u002Fcommon\u002F5-feedback#help-common-feedback-report","Feedback — Report a problem"," and ",[482,716,705],{"href":717},"\u002Fcommon\u002F5-feedback#help-common-feedback-remote-support",[487,719,721,722],{"id":720},"_4-lyra-chatbot-troubleshooting-faq","4. Lyra Chatbot Troubleshooting (FAQ) ",[287,723],{"id":724},"help-app-lyra-chatbot-troubleshooting",[502,726,727,741,756,773],{},[505,728,729,732,733,736],{},[508,730,731],{},"Q: \"The chatbot doesn't give me the answer I want and talks about the wrong screen.\""," ",[287,734],{"id":735},"help-app-lyra-chatbot-faq-wrong-context",[502,737,738],{},[505,739,740],{},"A: The chatbot may not have recognized the current screen yet, or it may be a new page not yet registered in the manual. If you mention a specific screen name when asking, such as \"On the project detail screen~\", accuracy improves.",[505,742,743,746],{},[508,744,745],{},"Q: \"I want to hide or turn off the chatbot on the screen.\"",[502,747,748],{},[505,749,750,751,755],{},"A: Click the ",[752,753,754],"code",{},"[-]"," (minimize) button at the top right of the chatbot window to minimize it to a corner icon that takes up no space. Click it again when needed, and it reopens with your conversation preserved.",[505,757,758,732,761,764],{},[508,759,760],{},"Q: \"Lyra can't find the contents of my documents.\"",[287,762],{"id":763},"help-app-lyra-chatbot-faq-my-documents",[502,765,766],{},[505,767,768,769,772],{},"A: Document search currently covers ",[508,770,771],{},"documents created in or uploaded to your projects",". Reference documents, Office documents, and mail are not included yet. A document you just created or edited becomes searchable a few minutes later. It also searches only the documents you can see on screen, so documents shared only with the other side, or a quotation draft the other side hasn't sent yet, won't appear.",[505,774,775,732,778,781],{},[508,776,777],{},"Q: \"Does the Lyra chatbot read and search the entire content of the company's sensitive personal email threads and answer them to others?\"",[287,779],{"id":780},"help-app-lyra-chatbot-faq-privacy",[502,782,783],{},[505,784,785],{},"A: No. Your mail and documents are visible only to you and to people who already have access to that material through the same project or organization. They are never surfaced to users at other companies.",{"title":787,"searchDepth":788,"depth":788,"links":789},"",3,[790,791,793,796,800],{"id":284,"depth":788,"text":285},{"id":489,"depth":792,"text":490},2,{"id":554,"depth":792,"text":555,"children":794},[795],{"id":594,"depth":788,"text":595},{"id":643,"depth":792,"text":644,"children":797},[798],{"id":677,"depth":788,"text":799},"Help in the Chat Window — Report a Problem · Remote Support ",{"id":720,"depth":792,"text":721},"What the context-aware Lyra chatbot can do, how the screen awareness system (Lyra's Eyes) works, and how to manage conversations.","guide","tflowx.com","md",null,{},{"title":106},"app-lyra-chatbot",[810,811],"app-lyra-capabilities","app-communication-ai",{"title":268,"description":801},[814,815,816,817,818,819],"chatbot","Lyra","AI assistant","screen awareness","conversation","form fill","A9EkYdgSXwcvn8f5pzRer18yUUE5rd84puLG6nS-zcU",1792835667545]